Henley-on-Thames, United Kingdom
Caxton House, 1 Station Rd
N/A
+44 1491419429
I sent my documents prior to arriving at the printers. They had not arrived yet when I entered the shop. I waited and checked my Sent items to confirm they had sent, which they had. I waited for 7 minutes. A member of staff came around the corner and very impolitely told me that my documents still had not arrived and it was probably \user error\. I re-sent the documents and waited another 10 minute during which time I was totally ignored by all members of staff. I overheard one of them on the phone asking another customer to \check their Sent items\... so maybe it was not \user error\ after all. I then approached another lady who very rudely told me that I needed to wait and that the documents would be printed should they arrive. Overall I was in this shop waiting for 20 minutes for the printing of 4 A4 documents.... I decided to leave and buy myself a printer. They truly need to work on their customer service skills!
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Excellent customer service from Higgs printing. Sue and Stuart are very helpful Highly recommend to use this company
Excellent service. Will use them again. Recommended!
I called for a quote, I was hoping to use this company to print my orders of service. I was polite throughout. I completely understand that I needed to provide a PDF to get a quote. Due to the time frame I had to make these I decided whilst on the phone, rather than the hassle of using Higgs Printing services I decided to produce them myself. This information obviously upset the person I was speaking with, who then ended our call by slamming the phone down. Their customer service seriously needs looking into. I will never be using Higgs services ever due to sheer rudeness.
This is a very useful place to come, lots of useful things in stock in shop and the man is very friendly and very helpful to me as well, I am recommend this as a good business place
Absolutely went the extra mile to help me on two occasions over the last couple of months. I can't recommend them more highly!
Deli
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