Hermiston, United States
970 W Juniper Ave
N/A
+1 5415678337
Am unhappy about times being served terrible food, with no good reason. Then being told that I need to file the complaint. Took me an hour and a half to finally get a hot meal after being served a dry sandwich, a large tablespoon of potato salad and a broken piece of cake in a baggie. Soup was Luke warm.
like
This is a pitiful place to put any human being. I'm not even sure it is fit for an animal. The rooms are antiquated, at best. They are dismal. The RN nurses are, I suppose adequate, and apparently very overworked, and very shorthanded. The CNA's, don't seem to know what they are supposed to be doing, and some appear as disheveled and shuffled. Although friendly, not very helpful. Dispersing any pain medications, on time, is absolutely impossible, with a multitude of lame excuses. Usually figure on at least two hours behind, on a good day, and that is if you walk down to the RN 's station, and stand there waiting after asking. (This makes no difference even if your doctor requests an exact disbursement schedule.) The food looks deplorable. It is no wonder patients aren't eating. There are no adequate snacks, so be prepared to bring whatever food, drinks, or snacks in. Their ice water supply looks like it could never pass a health inspection, dipping into an large picnic cooler for ice behind the nurses station. I do think the physical therapists are fairly good, and try to be helpful. If you have ANY compassion for your loved one, do not put them at this facility. If you must, plan on staying with your loved one 24/7. Don't leave them alone. I could go on and and on. If you think this a bad review, I urge you to read more reviews on their site. Don't expect improvement with your loved one, in fact expect the complete opposite. If there were negative stars, this place would have a negative five star review!
When I was told I had to go to Regency I was not a happy camper. To my surprise I found the staff to be very caring about the residents there. If you have issues about anything, they look into it immediately and makes sure the problem is resolved. I found the staff to be very helpful and professional on each shift. No they can't always answer your call button as soon as you think they should, but with the amount of residents they tend to they are exceptional. If a person expects them to be there as soon as you ring them they would have to have a person assigned to each room. The reason I gave 4 stars is that I feel the menu is not designed for the resident, but if you ask for something different they will get it for you. I Really think they should paint the rooms a different color as the tan is really depressing. A light blue, or yellow would be so much more better and a little cheery. There are a few people I would like to give a special thanks to as they always seemed to brighten things up They are as following and if I missed anyone I'm really sorry but you are still a bright spot to this team: Heather, Zach, Rolando, Ruth Anne Christie, Nadine Irma, Tesfom, Malea, Janie, Norma and Britney. I know there are more but just know you are all a good team and you deserve credit for the GREAT job you do. To be frank I really miss seeing these people and a couple of the residents I gave a bad time to. If you think you could do any better than the crew that is working there, then I say apply to work there.
The premier skilled nursing facility in eastern Oregon. Friendly competent staff in an environment that says they care. Not sure if Jan MacDonald has ever been here. Probably a troll.
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