Hexham, United Kingdom
Fore St
N/A
+44 3457404404
No wheelchair-accessible car park
Having looked online to see how to open a children's bank account I printed off the appropriate document, filled it in , took my son and his passport to the bank to open the account as it tells you to do on the HSBC website. When I get to the bank I'm told ' no ' you have to do it online or by telephone banking !! So I told her ' you can't do it online ' I've already checked . 'No' she says we're not doing 'face to face' because of Covid , once again I tell her you cannot do an online application it's simply a form to download and fill in . Once again I'm told it's either telephone banking or online banking . At this point I give up and leave . Having spoken to a call handler at HSBC telephone banking I'm told that I am correct , the bank clerk should have taken my form and scanned my sons passport as ID and processed the application for me . I think the staff in the bank need to learn what they are supposed to be doing instead of sending their customers of on a wild goose chase !!! Utterly useless !!!
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Pretty pointless this branch being open at all, 4 hours a day and in that time they can't be bothered to do anything \bank\ related due to \covid\. Time to switch banks I feel.
Can't really use it if you work Mon-Fri 9 to 5 which is a bit of a problem for most people. Looks nice from behind the locked doors?
please update your number to 0345
Hsbc is the worst bank to bank with there customer service team are rubbish and never treat me with respect after banking with hsbc since 2006 I am looking to close my account down in the new year as been treated so so badly as a customer
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