Heywood, United Kingdom
47 Manchester St
$$$
+44 1706360166
N/A
DeliveryTakeawayDine-in
Good for kids
Wheelchair-accessible entrance
Kids' menuQuick bite
Fish and chips from Tommy's are absolutely the best. You can't buy better anywhere else. The one negative: PLEASE, PLEASE, PLEASE ensure that you regulate the covid rules. The last time I went in a couple were waiting inside for their order and neither of them were wearing masks!! The very large man turned around coughed directly at me then turned back to the woman with him and told her that he had coughed at me. No apologies. I asked the staff why they didn't challenge people or stop them coming in the shop if they didn't have masks on. They had no response!! Therefore, although the food is excellent, sorry Tommy, but I won't be back. The very large man and his companion were still outside the shop when I got outside I thanked him for coughing at me to which he replied 'well you are wearing a mask' well thank God that I was.
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The best by far
We’ve ordered and collected food from Tommy’s quite regularly this year and have never had an issue. Today (Friday 23rd) my partner made an order over the phone and went to collect it. When we arrived home we saw that there was only one lot of fish and chips instead of two. He rang back and mentioned this over the phone, the woman who answered the phone was not apologetic at all and started arguing with my partner saying that she took the order and it was only one lot of fish and chips. She then said that she would make another one for us to collect. When my partner went back to the shop as soon as he walked in the woman showed the receipt to my partner and said “look you haven’t paid for another fish and chips.” He said “I don’t mind paying for it but it was missed off the order and I’ve had to back come and get it.” She then said nothing and still no apology was offered. I was in the room when he made the order. He definitely asked for two lots of fish and chips. I understand that mistakes can happen but find it appalling that this member of staff offered no apology and started arguing over the phone. Then continued to be rude when he went back to the shop. That is not how you handle an issue whether you think that you are right or not. You have now lost a customer.
We came to this place for lunch. This place was recommended to us by a friend. Well, we were not disappointed. The crew welcomed us with a smile and we felt fantastic. The meal was yummy. We had a great time and we will definitely return to this restaurant. Keep it up.
Some of the best chips we've eaten and the portions were huge.
Deli
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Wheelchair-accessible entranceKids' menuQuick bite