Leeds, United Kingdom
Holtdale Approach
N/A
+44 1132953600
Toilets
Wheelchair-accessible toilet
This is a good doctors. I can always get an appointment if I need it and everyone is very pleasant and caring.
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An appalling, digraceful service. Exteremly unpleasant reseptionist - she giggled over my situation with next patient at the counter- and their head manager is even worst than them. When I tried to speak to clinic manager he simply stated that he is not interested to hear me.... They don't give their name at all. You don't know who you are speaking to. They just announce that there is no appointment available and trying to drop the phone as fast as possible. Are we animal or human Being which suffering from saviour chronic pains. Just simply, try to avoid this surgery as much as possible.
Absolutely appalling service at this surgery. We've been with them over 30 years and over the last few months their receptionists and attitude overall has been shockingly appalling. Two weeks we've been waiting for a repeat prescription and they've still not got it ready. Over half a dozen calls between them and our nominated pharmacy. Both blaming each other for the error despite the fact the surgery confirmed a full repeat of all items had been received and verbally checked on Tuesday afternoon at 3:36pm. I went to collect the prescription today and still not correct. My wife has now ran out of medication and the manager's suggestion is we change surgery if we're not happy. Despite what their pre -recorded message tells you. They're admitted that calls are only recorded if they opt to record them when picking up the call. This isn't a one off either. Whilst I went to the surgery today to complain in person, there was someone at the counter in front of me having to complain about their prescription being messed up after over a week of waiting. The receptionist flung another prescription at the patient and said just fill this out again. Indeed before I could finish complaining to her she ran back in to the back office. The surgery says it closes half day once a month for training. What are they training on? It's not how to be sympathetic or do a job properly that's for sure. If it was not for Dr Adi we would change surgery. You ask for a call from the Manager to discuss issues and they never call or take weeks. We know it took three weeks of chasing to get a call back to discuss that last complaint
It’s absolutely disgusting that when you call to make appointment with out asking what the problem is they just say nothing available till next week which is a joke I have a 3 year old child that needs to be seen now if it was for me I would have been fine with it it’s for a a 3 year old CHILD
Great surgery! We moved from Ireland Woods Surgery, as we have a new member of the family. One of the reasons to move there has been a fact that Ireland Woods Surgery has constantly not available slots for us. In High Field Surgery we meet really friendly staff include receptionists and GP doctors. Appointment if urgent is organize quickly on the same day. Just on coins side - difficult to take check results and you need to book an appointment with your doctor to see them. Copy of blood test results etc. should be accessible from receptionist desk - this is normal practice at other surgery.
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