shashanka shesham
Technician came to install new internet connection today. The house already had internal wiring and there is a wire / cable extending outside the house where they could hook up the internet wire from outside. Instead, the technician drilled a hole through the wall, and setup a new outlet. When questioned, technician misled me stating this is the best way to install. He was not ready to listen to me what I wanted to tell him. I even took him to my sister home, next door in the same culdesac showed him how it was done by other technician from the company. He then realized that he drilled the hole unnecessarily, however, do not want to admit the mistake. I insisted him to re do the installation, set it right. He then called supervisor. Supervisor, his name is “Jay”, he is much worse than the technician, he seemed like he do not even understand the language of it. However, I tried my best to make him understand, what happened. He said he will send another technician out to fix it, and asked me to schedule an appointment, calling the customer care. He promised me that there will be no charge. When, I called the customer care, he already reported what happened, and told them otherwise, to collect the charges. I argued that, it is technicians mistake, to not finding where the inlet was, where the cable was, instead the drill a hole unnecessarily. She was not ready to fix it. I told them to cancel the connection, without even trying to convince me, they just cancelled my connection. After waiting more than 15 days, I had to cancel the connection and wait for another 10 days to setup new connection with other company. Technician had no sense and he do not want to listen, he just want to move on to the next home/appointment. Jay the supervisor, showed his double standards. Poor customer service, they literally was showing so much frustration on phone both Supervisor and Customer care rep - Teresa.
like
Report