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Highpointe At Crossgates Apartment Homes

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Brandon, United States

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Highpointe At Crossgates Apartment Homes Reviews | Rating 4.1 out of 5 stars (5 reviews)

Highpointe At Crossgates Apartment Homes is located in Brandon, United States on 1290 W Government St. Highpointe At Crossgates Apartment Homes is rated 4.1 out of 5 in the category apartment complexapartment buildingapartment rental agencyfurnished apartment building in United States.

Address

1290 W Government St

Phone

+1 6017244651

Accessibility

Wheelchair-accessible entrance

Open hours

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Thomas Winesett

Lived here for 4 years and had an overall great experience! The unit was very clean and nice upon move in and all of the rooms had plenty of space and storage. Appliances were brand new and all worked great. Submitted several work orders during my stay and all were taken care of promptly and professionally. This included a mysterious rain water leak that took some time to solve, but the maintenance team was second to none! They even went out of their way to help me with car trouble. The office staff was always nice and easy to work with. Only negatives for me were that the fitness center is a little on the small side, but does have just enough equipment. There were issues with several machines breaking, but this appeared to be do to manufacturing and took some time to repair. The walls in the units are also on the thin side so be prepared to hear some noise if you have loud neighbors.

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Emily Riley

My husband and I have been here about a year, and we have really enjoyed our time here! The apartment is very nice. Has nice flooring throughout, nice kitchen upgrades, and every room has plenty of space and storage. The repairs we would submit in were taken care of in a timely manner. All of the staff members are very nice and very accommodating. I recommend Highpointe Apartments to anyone who is looking for a reasonably priced apartment in the Jackson/Brandon area!

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Dorothy Arnold

I have been at Highpointe 1 for 11 years . This team is the best that we have had in a couple of years. We first moved her because the manager made everyone feel like they had a home. In fact , I moved my parents across the side walk to care for them and for the ten years they were here, everyone on staff and maintenance were beyond their duties to help us. After a year or so , we finally have that feeling again. Mario is very personable and helpful. His staff Tiffany and Lisa are the same. This is a wonderful staff. Our maintenance crew are awesome and always here to let you know they will get the job done if you call. We have a great on property guy also. I have also met and made lasting friends while living here that mean the world to me. I am thankful for our new staff . We were thinking of leaving our home until we got this great staff and so many wonderful neighbors .

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Danielle Johnson

Recently had an experience with the maintenance crew coming into our apartment without knocking. I was completely undressed getting into the shower. I am a woman and felt completely violated. Mario in the front office advised me that if we chose to move out that we would be free to do so without having to pay to terminate our lease. We decided that this is what we wanted to do because of me no longer feeling comfortable. Mario is now going back on his word and my husband and I are not able to pay the termination fees. We are now forced to stay where I no longer feel comfortable or safe to shower without my husband home because of the lack of follow through. I received an apology the day of the situation but there was absolutely no follow up later regarding the situation and was basically called a liar by Mario. He says that the maintenance man insists he knocked. My water was not on and I heard the deadbolt turn and door open. How could I possibly hear those things but not a knock on the door. We were given notice that they would be coming at some point during the week but there was zero timeline given. You can’t just say “we will be there sometime after Monday” and expect that people are just constantly preparing for them to be there. The situation occurred on a Thursday when we were told the work would begin on Monday .Between this situation and the smoking allowed in the pool area I will certainly advocate against anyone ever moving in here. Cannot wait until our lease is up.

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Maryanne Bagley Stroupe

My husband and I and moved here in April of this year, and we have really enjoyed it! The apartments are nice and our neighbors are all quiet and friendly. It’s a pet friendly place with stations all around, which has been great. Lisa in the front office is a gem! She’s very nice and fun to be around. Our only complaint has been that something we noticed in the pre-check was never fixed, although we brought it up a second time. But it was just a couple of small things, so it didn’t bother us. When we mentioned a possible water leak, maintenance came by the next day.

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