Austin, United States
1730 E Oltorf St
N/A
+1 5127460171
Hillside Creek has definitely changed for the better since management changed this year. There has been new renovations and the staff has been very friendly and sincere. I have renewed my contract and am excited to see what's to come. The property looks so much better and clean too!
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Hideous logo rebrand!! There's a lot to like about Hillside Creek (location especially) but there is constant property management turnover. The latest company (Northstar Group) managing the property has been the worst so far in my 4 years of living here. Property management team has poor communication skills, and they don't hesitate to nickel & dime you at every turn.
I recently moved out from this apartment complex. I lived at this complex from 2016-2020 and a different time in 2013-2014. Overtime I've been pleased with management despite the different groups coming in almost yearly. However, in recent events, I would not suggest a move here. I've had two separate maintenance jobs that have been left unattended to for 4-6 months. I'm not faulting the crew, rather management. After cutting out a hole in my walls, they never came back to fix the pipe issue. Instead, they closed up the holes with black tape. I'm pretty low maintenance and I was rarely home, and didn't care to complain/follow-up. My second issue, the apartment had the AC unit above the general use bathroom which would leak into the bathtub. Fair. It's an older complex. I don't have an issue with that, but more an issue in which the ceiling was falling apart developing rust around the frame, and developing moisture. In turn, developing mold. This issue was never addressed. Upon moving out, Hillside Creek is wanting to charge me additional fees such as damaged slats fee, dirty oven fee (10), and carpet fee. (150). Having lived a military lifestyle, we leave a place as it was issued to us. Shampooed carpet and cleaned ovens. One, I don't wear shoes in the house, so the carpet isn't dirty. Two, I own a carpet shampooer and shampooed the carpets regularly. I even shampooed the carpeting the last day we were there. Currently, Hillside Creek is asking for 200 in move-out fees, which I believe they should be eating for the poor management-maintenance communication. Maintenance requests are made through an online portal, so they can check their records for ticket requests. I don't have issue paying the slats or oven fee (despite giving it a cleaning). Carpeting, I refuse to pay for especially when there were other maintenance requests that were never fulfilled that altered my day-to-day habits.
Loved this community! So many perks! The location is great JUST MINUTES from 6th. It’s gated and feels safe. The floor plan choices are vast and spacious. Shawna is a great representative for this community! She did a great job of showing me the community and off of its great features!
Hillside is so chill, I love how you are in the city but not, because you cannot hear the busy streets or I-35. You get peace but get to enjoy everything Austin offers, best of both worlds!
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