Hilo, United States
111 E Puainako St
$$
+1 8089593521
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car park
Repair services
Went in for one ring fell in love with two
like
An average jewelry store but has great personal service. Was very pleased with the help I got.
I bought a ring from Zales about a year and a half ago. The ring is fine but the issue I have is with their financing. I borrowed about 4K on the ring and was given 18 months free financing. I set an automatic payment plan to pay it off roughly at that time. I quit checking on my account because I had the auto payments set and am busy. When I did get on to find out how much was left, thinking it should be payed off I found that after the 18 months ran out they added ALL the interest from those 18 months. I literally had it almost entirely paid off but then was stuck with another 1500 dollars because I didn’t completely pay it off in those 18 months. Not only is my remaining loan now over ten times as much but they want to charge interest on that interest. A simple letter or phone call saying “hey would you like to pay off this last 100 dollars so you don’t get charged 1500 Of back interest” would have been nice. Or maybe only charge interest on the remaining amount since you advertised it as “interest free financing for the FIRST 18 months.”
Mahalo for the great customer service Jayna! She was very courteous, patient, professional and friendly to my husband and me. We had a great shopping experience.
I feel like Zales is dishonest. I went in to get my gold necklace fix. The supposed to call me back about my old gold clasp. But I never heard from them . I don't wanted to buy thing from dishonest people.
I wanted to say thank you to Debbie L. K. Smith, Store Manager for Zales- Prince Kuhio Plaza in Hilo, Hawai'i. Entering the store with a set budget and a vast selection of engagement rings to look through was overwhelming untill Debbie came to my rescue. Debbie made the most important experience of my life much easier to cope with. She was extremely patient, provided undivided attention, and quickly had a keen sense of the ring that I envisioned. I would have not found the perfect engagement/wedding ring set for my love had it not been for her. My wife to be LOVED the ring, and guess what... She said "YES!" I'm the happiest guy on Earth! THANK YOU DEBBIE, IT WAS ALL PERFECT, JUST PERFECT!
Always a great experience every visit.
Awesome company and great customer service
Deli
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