Hinckley, United Kingdom
20 Rugby Rd
$$
+44 1455611804
N/A
DeliveryIn-store pick-upIn-store shoppingSame-day delivery
Public toilet
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible lift
Rude staff led by an even ruder manager (Matt). Very unprofessional in their manner, completely useless at their roles. Uninformed on products details and unwilling to offer any kind of customer service other than “have you sent a message online in the Q&A section?” So let me get this straight, I visit the shop to ask for help on a product and instead I’m instructed to ask for help online? Really? Funny thing is, I had done that already and got no reply after two days. Knowledge of products 0 Willingness to help 0 Customer service skills 0
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I had ordered and prepaid for a baby stair gate. I didn’t get a message about it being ready for collection so I tried calling quite a few times with no answer. Eventually I decided to go in to the shop and ask if it was in. The staff were immediately defensive and rude. They told me it had probably been missed on the order and I would need to come back. Long story short it never got resolved through their pathetic customer support and complaints and I never got a refund. With person health issues and long days with work I just got sick of trying to get it sorted. The staff need to learn some manners and go on customer service training
Went in to Argos Hinckley to arrange for delivery of an item to Newcastle. Unfortunately the computer system didn't like Newcastle postcodes. Mark and the team at the store went out of their way to try and find alternatives and assist with the purchase. It's easy to criticise but this team were customer focused and went above and beyond
Argos is rubbish! Went to purchase a mobile phone, don't understand why some phones you have to order the day before, yet other phones are in stock, are the ones in stock the ones nobody wants!!! Surely they should have at least a couple of each in stock, not like they are storing large items, they even have cards for mobile phones in Sainsburys which you have to take to argos which they wouldn't have, shouldn't have to make two trips to get something as simple as a mobile phone!!! And they wonder why argos is loosing out to the Internet! I remember when you could go into argos and fill your slip in, pay for it, and get it there and then!!!! Come on argos... Move into the 21st century! Disappointed.
Dont no what argos is playing at.you make it so difficult to collect things.this will be my last order now.
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