Hinckley, United Kingdom
Barwell Ln
$$$
+44 1455896717
N/A
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entrance
Obstructive and sarcastic. Telephoned pharmacy first to check stock of an 'over the counter' (not prescriprion) product of Optrex infected eye drops, which were for someone else, on a Saturday at around 5pm. They confirmed they had it. When I arrived 20 mins later and mentioned I'd spoken to someone... they didn't have any recollection of my call. The locum pharmacist refused to sell me the product despite me describing the mild symptoms..saying they needed to see the person it was for. I explained this was going to be difficult due to their work pattern. My local pharmacy is shut at weekends and GP is a 2 week wait. I asked whether the product was dangerous as I'd used it myself before but I was met with a roll of the eyes and \I'm a qualified pharmacist I know what I'm talking about\. The pharmacy assistant meanwhile was smirking. I left empty handed. Complained to customer service who assured me of a phone call back. I'm still waiting for this days later. The good news is that I went to Boots in Hinckley the following morning. Asked the pharmacist for exactly the same product and described the same symptoms and they had no problem selling me the eye drops which cleared up the problem within a couple of days! Thank you Boots!
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