Millington Travel Hinckley

Dave & Julie F

Having booked with Thomas Cook for over 15 years, We thought we would never find that same level of customer and personal service when booking our holidays. How wrong could we have been. Suzanne in the Millington Store provides that excellent personal touch with her vast travel knowledge and experience. She certainly went above and beyond during Covid with our holiday bookings. Her personnel and compassionate touch when our USA holiday was cancelled due to Covid, for a second time and reassurances when rebooking were second to none. So we did not hesitate in booking for January 2022 knowing all the holiday protection was in place due to the pandemic. She advised and made personal recommendations. This is something you don’t get when booking online. Whether it’s a bespoke holiday, long haul, a Jet2 / Easy Jet holiday or staycation, I highly recommend Millingtons for their customer face to face service, communications and telephone service. Thank you Suzanne for going that extra mile for us.

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