Hinckley, United Kingdom
13 The Borough
N/A
+443457888444
Visited 30 minutes after opening to get advise on a procedure change which had not been notified to customers using. on line banking. Entered to a que of 5 trying to distance socially - one was not wearing a mask. During the 40 minute wait there was a steady stream of customers to pay in or obtain cash - a group of four entered maskless. A senior cashier came to assist the lone advisor approve his work twice. After 30 minutes a cashier came to assist one customer - the one in front of me. A few minutes later I was called forward and two minutes later had the information I required. Not once was an apology given by any member of staff. I did not feel covid safe. This was my first visit to the bank for a couple of month and a couple of the regulars in the que advised it was always like this. Will seriously consider whether I visit this branch again.
like
had enough of waiting for poor service. Chatting staff and no sense of urgency at all. One person on the counter with over a dozen in the queue. Poor slow service and always wanting you to use machines.
Very good service and always explanatory when there is an issue or problems with waiting time. Business service and personal banking is a good as many high street banks. Off course they could be better with more service counters with more people but not always that busy for many more.
Two members of staff both dealing with the same customer. Waited for over an hour
Shame certain members of staff are more interested in chatting up certain females especially when its my wife. R.
Deli
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