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Purple Care TM

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Hinckley, United Kingdom

purplecaretm.co.uk
Home health care service

Purple Care TM Reviews | Rating 3.5 out of 5 stars (5 reviews)

Purple Care TM is located in Hinckley, United Kingdom on GRAPHIC HOUSE, Druid St. Purple Care TM is rated 3.5 out of 5 in the category home health care service in United Kingdom. Purple Care TM Ltd is a independent care provider established in 2015. Our head office is based in Hinckley, Leicestershire and we currently provide both Domiciliary Home Care to its surrounding areas as well as Live In Care across the whole of the England and Wales. We are monitored and regulated by the Care Quality Commission for all regulated activities for people aged from 4 years and above. We pride ourselves on delivering an exceptional standard of care to all of our clients, day and night. Our motto is "care for your clients as you would like your loved ones to be cared for"​ no matter what the circumstance. We offer a range of services and our dedicated office staff are contactable around clock ensuring our clients needs are always met. As our company is a growing families based business we know and understand the importance of including everyone; this inclusion is what sets us apart from other care providers. We work closely with every single person we care for, as well as their family and friends to ensure that everybody is getting the best out of our service. TEL: 01455 886406 WEB: www.purplecare.care EMAIL: [email protected]

Address

GRAPHIC HOUSE, Druid St

Phone

+44 1455886406

Company size

11-50 employees

Headquarters

Hinckley, England

Founded

2015

Open hours

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A

Astara Greenwood

Keep away. Horrendous attitude from both management and office staff. Pitiful training for care workers, mostly arriving with no intention of working, just sit with their phones updating their social media. No care plan. No essential equipment training. Poor timekeeping. Calls not covered with suitable staff. Unsafe.

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Sally Powers

I am a private carer and when Covid arrived I started to work for Purple Care part time at the end of March 2020. I enjoy working for Purple Care and I feel fully supported by the office team and have confidence in the management. I have worked on my own supporting clients and as part of a double up team and all the support staff I have met have the same compassion and caring attitude that anyone could hope for when caring for a family member. I pretty much visit the same clients every working day so that there is consistency. Obviously the nature of the job unexpected things can happen and the office team are their to support us changing our Rota to allow for the unexpected and issues we face on a daily basis. All the customers I have met through the company have in the main been pleased with the service they receive and even today a customer said they have never been let down. I feel we do strive to deliver 100% service but as any service Provider you cannot please everybody. This business is demanding not only physically and emotionally and I feel a few reviews on here have been particularly unfair. If you are thinking of working in care please ring and have a chat with the manager like I did you will see that she is a caring and passionate about this job I have worked in the care sector for over 12 years long enough to see that. As for pay we are given an online payslip that clearly lays out what contributions we are making tax and NI wise.

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Samantha Mukamuhoza

I would recommend purple care because the carers take care of you and they are polite. They have a polite manner and have a smooth running operation of doing things to the correct standards. They are fully trained and have loads of experience.

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Ginny Kettlety

I would not recommend Purple Care. While the carers are compassionate, mostly they are unprofessional. One time they arrived for the morning call at 11.40 with no phone call to me to say they would be late. I am of the opinion that staff need more training in the use of slide sheets to move a patient. One carer on arrival, plonked herself down in the armchair. Another failed to set up the night bag correctly. I was originally scheduled for 4 calls per day, I cut these down first to 3 calls, then to only 2 calls because they did very little. Finally I reduced the calls to mornings only. Today when a district nurse was visiting my end of life husband, I cancelled the Purple Care contract when the team arrived at 10.40. However, on advising Social Services if the cancellation, I was told that Purple Care had not notified Social Services of the reduced number of call. It gave me the impression that they were possibly still collecting payment for 4 calls per day?

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prefer nottosay

AVOID AVOID AVOID! I would give this place 0 stars if I could. Do not work with this 'company' You will not get paid properly and the owner is crazy and a liar. Training was a joke and was not suitable and will be deducted out of your wages without previously being told this. My final pay was withheld completely with no explanation and now I have found out that they never paid tax even tho I was PAYE so now I have a huge hmrc bill. Thanks Tracy for making my life miserable and cost me more in the long run. I have reported you for unsafe practice and knowingly putting peoples lives at risk with your lack of care. You do not care about your staff and shockingly care even less for the the people we care for. NOT PROFESSIONAL AND NOT FIT FOR SUPPORT WORK

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