Hitchin, United Kingdom
30 Sun St
N/A
+441462455434
We were tenants through D&J for two and half years and eventually purchased our property from our landlord, also going through D&J. We could not have asked for better help during both processes. Property (both rental and purchase) is of course an emotive, complicated and expensive thing, and we found that the staff at D&J were professional, sensitive and patient. They perfectly navigated the middle player role that we needed them to be in. Both as tenants and buyers, we felt looked after, whilst we also knew that our landlord/ seller was being treated fairly too. They were balanced and attentive, we could not have asked for more.
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I am very pleased with the services I got from D&J when I first moved to Hitchin, after moved in 4 months time, there were some problems with the property, I wrote an email asked for help, they responded me very quickly, sent people and solved problems by next day. Excellent!
After viewing a flat I requested measurements of a couple of the rooms. I was told these would be taken over the next couple of days and sent to me via email. 9 days later and I still had received no response at all from D J so I sent a follow up email asking if the measurements had been taken yet. Another 6 days past and still we had no response so my partner rang the office to chase it up and was told our message would be forwarded to the right person and we would get an email response when they were back in the office. 2 days later I finally received an email response in which I was told that the measurements had been sent but \the email never sent\ and the sketch that had been taken had been conveniently lost. I was then told they would go back to the flat and re-do the sketch the same day and send it over. Another 5 days past and still no response. I rang them again today to find out what was going on, only to be told that the flat had been let somebody else. This has been by far the worst interaction I have ever had with any estate agent, completely unprofessional and incompetent. I will never be dealing with D J Lettings again and will advise friends and family to do the same.
We were very pleased with the service we got from D&J when we first moved to Hitchin Amanda was fantastic! Unfortunately, after she left we were left with numerous problems being left and fobbed off for over a year. Fortunately for us D&J hired Ines and she came to the rescue this year and has been a superstar getting everything sorted I now can't fault them! Well done Ines and thank you so much!
I have found D J Letting to be an excellent agent. The team are very hard working, professional and friendly. They have provided me with advice and have managed all aspects of the letting experience. They are quick to respond to any questions I have. And they have managed to find new tenants quickly and efficiently. The recent inventory report I received was extremely thorough and detailed. I am very pleased with the service.
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