Hitchin, United Kingdom
Hazelbury Farm, Bedford Road, Holwell,
N/A
+441462711177
After receiving the incorrect panels from JB Fencing, we were informed that we'd have to cover the additional delivery costs for an exchange. After calling to dispute the extra charge, the customer consultant told us that WE must have given the wrong size, that JB Fencing will not be correcting the mistake, and then proceeded to end the call before we had a chance to respond. We've attempted repeatedly to call again, without any answer. We are now stuck with the incorrect panel sizes, and no means to rectify it.
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Very good prices, and stock almost always there when you need it - Covid-19 caused a few 'stock outs'. Knowledgeable and friendly staff - but what more do expect from a company who have been supplying fencing for 38years!!
JB Fencing are great. They are doing a great job while trying to obtain stock to supply there one off and regular customers likewise.
Good quality products BUT don’t accept any returns of unused panels/posts which seems to fly in the face of the Consumer Rights Act! Tried to explain it is due to COVID after they loaded all the products onto the van.....poor show
Absolutely brilliant. Excellent products real quality and fantastic people.
Deli
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