Hitchin, United Kingdom
121-123 Bancroft
$$
+44 3330055814
N/A
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible entrance
Next Hitchin - appalling customer service. No guidance about procedures for customers to follow during the lockdown anywhere in sight. Shame, used to be such a well run store. Seems the staff are really letting Next down when they need customer service to be at its best.
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I like the shop. It seems very popular in Hitchin but is not big enough. The staff is polite and helpful.
Just called Next customer service to request Royal Mail return label. What a joke... there's no customer service at all. The I arranged with for Hermes to pick up the sandals that don't fit. And they didn't turn up either. The website says there's only 14 days to retrun the item. How the hell am I supposed to return it, when the stores won't be open until 15/6/20???
The staff (Lady) by the door was rude and gossip about me. Very disappointed.
Not very helpful and friendly staff. Especially by the door and till.
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