Hitchin, United Kingdom
124 Cambridge Rd
$$
+44 1462422220
N/A
No-contact deliveryDeliveryTakeaway
No wheelchair-accessible seating
Late-night foodSmall platesVegetarian options
We ordered as a treat for our daughter's birthday. We ordered online and were given an ETA of 40-50 minutes, but after around 35 the tracker app updated to say it had been delivered. We thought maybe it was a glitch, but when it got to an hour we thought we better phone and check. During the first call they told me it was \with the driver\. We waited another 15 minutes and still no food. I called again and was again told it was with the driver. They explained the driver was new and doesn't have a phone, so they couldn't get in touch with him to chase it. Quite how you can work as a delivery driver and not have a phone I have no idea! I asked if they could remake the order and I would collect it, and she said they couldn't as the driver had their only copy of the order - which seems very unlikely. Another 20 minutes passed without any food so we called again. We were then told they didn't have any record whatsoever of our order! I asked how it was therefore possible in the previous two calls it was \with the driver\, and was told an elaborate story about how her eyesight is poor and she has misread another address on our street as ours. The other address supposedly also had an order at the same time - although as this is a bungalow with people in their 80s living there I fail to believe this! When asked what they were going to do to rectify it they told us to contact head office. We ordered a Domino's, which was delicious and prompt!
like
Very poor. My delivery took over an hour to get to Baldock. I phoned but didn't get an answer. The delivery driver just shrugged and told me not to ring Hitchin and said to contact customer service. They are pretty useless as well, no offer of reimbursement just free 10 slices from my next order and now they keep sending me emails of offers. As if I would. not a chance! If you want to pay over 16 for a couple of mouthfuls of warm pizza and one of soggy nachos and tastless salad. ( the drink was fine, but it was in a bottle so you couldn't mess that up could you?) Then go ahead.
If I could give this zero then I definitely would! We ordered our pizza at 8pm, called at 9:15pm as it still had t arrive to be told that it was only just going into the oven!! The lady we spoke to said another 30 mins and it would be with us. It is now 10:15pm and we still do not have our food!! We were offered nothing as a good will gesture for the wait...never again will we order from there, she didn’t car at all, just told “it’s busy” shocking service or lack of should I say!
I have ordered multiple times, nice Pizza!. Kudos to Delivery driver Amit, delivered multiple times, food was always delivered on time!.
AVOID! Driver got our order mixed up with the people that she delivered to before us. Then she went back to the previous customers house to swap the orders over and brought our order to us straight from someone else’s house! Unacceptable at the best of tunes let alone with what’s going on in the world with Coronavirus. Realising we weren’t going to take the pizza the delivery driver drove off, my fiancé spoke to the manager on the phone who accused my fiancé of lying about the orders being mixed up and then accused my fiancé of swearing at her. She then became very argumentative and hung up. Won’t be using again!
Deli
The best companies in the category 'Deli'