Hoddesdon, United Kingdom
Montagu House, 68 High Street
N/A
+44 1992464552
Really brilliant. Being first time buyers we had no idea what we were doing but Emily and Jane took care of everything for us. Amazing. Thank you.
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I instructed the conveyancing team based out of the Broxbourne office to assist me in the purchase of a house, I had to call them and deal with rude and belligerent staff each time. Having gotten worried by the lack of communication I contacted their office 3 weeks later to be told they simply had no record of my file. This being despite being provided with the contact details of one of their solicitors to whom numerous packs of documentation had been sent by both the estate agent and the sellers solicitors. When I escalated this with the Operations manager (Alex) I was informed that it was my fault for not chasing sooner or responding to a voice mail (which I never received). Rather than acknowledging that they had made a mistake and looking to make steps to make amends Alex seemed happier to let himself and his negligent staff off the hook by baiting me into seeking another solicitor at the late hour. These solicitors fit the exact stereotype of nonchalant, arrogance combined with a complete lack of empathy and lashings of incompetence. My wife is 7 months pregnant and they have made what was already a tense situation extremely stressful and anxious. I really couldn't advise strongly enough to steer clear of this solicitors! They show no level of accountability and will make the process of buying a house super stressful.
Have used this company at least three times now and they are brilliant.
The Practice Manager has failed to respond to my last three emails. This in the process of pursuing a complaint against the firm.
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