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From the first meeting I was very impressed by the professionalism and dedication of the staff. I feel they have my mum's best interest at heart, and it's a great reassurance to have consistency of carer and arrival time. Mum has a bond with her main carer, who goes above and beyond, and when she's on leave the other carers have all been really kind and friendly.
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Have been using Home Instead for my mother over the past 18 months. Can honestly say that they have changed our lives. Mum has dementia and being an only child, I was struggling. One of mum's friends showed me a brochure, I put it to one side for a few days, then flicked through. Looked at reviews, signed mum up and haven't looked back. The staff that come to see mum, I just couldn't be happier with, they are lovely. We are very lucky to have a great team look after mum. What's more, I love the App....as soon as mum's visit finishes, I can see which meal mum has had and details about how mum appears that day. Totally recommend Home Zinstead!
I can't praise Home Instead enough for the amazing care and service they have provided for our family. After a couple of hospital admissions, we realised that my 86yr old mum needed support looking after herself, but she was not prepared to leave her beloved home, or give up her independence. Home Instead responded very quickly and provided care at very short notice. The service was very efficient and reassuring at a very stressful time. After 3 months my mum has regained much of her strength and her needs have changed, so she has reduced the visits to 5 per week . She has settled on 1 carer, Lin, who has been absolutely outstanding during the pandemic. Mum has wanted for nothing and her mood has been more cheerful and positive that ever before. Home Instead seem to know instinctively what mum wants and needs and go far beyond what we expected. Her home is clean and organised, her shopping has been done, and she has been provided with activities to keep her occupied, which is very important to my mum. It has lifted a huge weight off my shoulders and I feel mum and I have a much better relationship now.We used this service for my mother in law in another area, and the care was exactly the same. Very Highly Recommended.
Amazing homecare service! From the moment I met the assessor the relief I felt was huge. My parents have a personalised service from the same carer, at the same time, 4 mornings a week. Rarely does this change and holidays are covered by staff who are all equally respectful to both my parents. Nothing is too much trouble. They help with meal prep for tea, clear breakfast, change the bed and put washing on, cleaning as agreed, ironing and much more. All with politeness and just the right amount of support. They have even dropped mum at the hairdressers on their way to the next visit. We know of 2 other families who use the service and we all agree they are the best! We couldn't manage without them. Thank you.
Following a personal recommendation I contacted HomeInstead to see if they could help in supporting my Mother in her home. She had some specific requirements and HomeInstead were able to provide a bespoke service for a few hours a week. This has evolved as Mums needs have increased. Nothing has been too much trouble for HomeInstead and the ladies who visit Mum show her respect and kindness, one of them even going to the trouble of collecting used stamps once she found out that Mum did this for her favourite charity. I can highly recommend their services.
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