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Homewood Cycles

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Ashford, United Kingdom

homewoodcycles.co.uk
Bicycle store· Bikes· Bike Repair/Maintenance· Bike Rentals

Homewood Cycles Reviews | Rating 3.5 out of 5 stars (5 reviews)

Homewood Cycles is located in Ashford, United Kingdom on Ellingham Industrial Estate, 119 Ellingham Way. Homewood Cycles is rated 3.5 out of 5 in the category bicycle store in United Kingdom.

Address

Ellingham Industrial Estate, 119 Ellingham Way

Phone

+44 1233621675

Service options

In-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

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Steven Mortimer

Avoid. We bought my sons bike from Homewood 3 years ago and had a very positive experience. Now that he has grown and going to secondary school Homewood was our first choice, especially as we like to support local businesses where we can. What a mistake that was! Never going back. I don’t know what’s happened, if its new staff or the time of year, but we were received an exceedingly frosty reception. The sales person that spoke to us blocking a barley open door clearly had better things to do. He just wanted us to go away. I said we wanted to buy a bike. He nodded at a few second hand bikes outside.. “that’s all we have”. I asked what size my son would need “I dunno” he replied. At this point it was clear we were not welcome. I tried to tell the sales person of the fantastic service we had last time, he just shrugged his shoulders.

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Louis Blake

I brought one cheap child’s bike wheel in to have a puncture repaired. I assumed the inner tube had been damaged. I was told this could be done “while you wait” but as the shop was busy when I got there I said I’d go away for 30 minutes to allow for it to be done. When I returned 45 minutes later the job hadn’t been started - no apology given. On starting the job I was told the inner tube wasn’t broken. I explained the tyre went flat and I didn’t know what else to do. Eventually the valve was replaced. This was handed over and a price quoted which I was happy with. I was then told that the job had taken too long and he’d lost money on it. I didn’t understand this given I hadn’t haggled down the price - it’s down to a business to price fairly and actually I’d have paid more if asked in the fist place. I was then told the wheel I’d brought in was poor quality. Again, no arguments there, it was a cheap kids bike - all I was looking was for the puncture to be fixed. One day on and the tyre is flat as a pancake again. Guess I’ll have to take it elsewhere to get it looked at again. I witnessed other customers also being dismissed in an off-hand way when they wanted to buy expensive bikes. I guess it’s tough times but no-ones forcing you to do business and service like this - even when the customer gives you leeway - leaves a bad taste in the mouth.

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wayne baldock

Great service good pricing

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Ryan cook

Manager extremely helpful. Very good for vintage bicycles, have had to stop here many times for bits and peices and have never been turbed away unlike halfords.

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mark Vincent

They have exceptionally good quality washers here just a pound each, alas he pulled out the thinnest washers I've ever seen giving they were suggested as \spacers\ for my chainring bolt even though I could see close to right size! Huh.

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