Horley, United Kingdom
Suffolk Cl
N/A
+44 1293772576
Wheelchair-accessible entrance
My mother in law was in Smallbrook between January and June 2020.The staff and management are superb. The food was very good. The rooms are clean and a good size. The only area for improvement is contact by phone which was hit and miss. However I would still highly recommend Smallbrook.
like
My Dad has been a resident at Smallbrook since earlier this year and the staff have been amazing. Even during lockdown, they've managed to arrange some activities and the care given has been second to none. I've been lucky enough to be able to speak to my Dad from outside his window and whenever I call, the team are happy to take the phone to him so that he can stay in touch with me which has been such a relief under the current circumstances.
This place is not what it seems. Don't be fooled by the nice rooms because the incompetentcy of the staff don't make up for it. I wouldn't leave a cat here let alone a loved one. Sadly hindsight is a wonderful thing. This place should be investigated and closed down.
It was incredibly difficult to make a decision to move a much loved relative into a Care home. Smallbrook from the moment of enquiry and during the first visit, made the decision so much easier. The welcome, the atmosphere and lovely ambienceof Smallbrook have not faltered since my Mother-in-law went to live there in Feruary 2020. Before the Covid19 as a family we could visit anytime and find her looking happy, well presented and obviously well cared for. Her clothes are beautifully laundered and put away. During the pandemic we were unable to visit initially but we were kept regularly updated by staff. Recently we have been able to socially distance visit in the homes garden or through an open window. My Mother-in-Law radiates the amazing care the staff have provided from the Manager, the care workers and support staff. I can highly reccommend Smallbrook.
I went to visit a dear friend of mine Mark who has early onset dementia who has been at the home for about 2 weeks now..and he was with one of the carers Matt...I was so impressed with the way that Matt interacted with Mark and the natural person centered way he did so that I felt I needed to comment..he was absolutely amazing and I could tell immediately that it was genuine and not just for show because we were around, and I could see that Mark felt very safe and relaxed around him...long may Matt remain at Smallbrook, it appeared a lovely bright clean cheery place to live. I myself am a senior support worker so I can tell a great deal about a place and it's vibe that is given off..and Smallbrook vibe is great...well done all
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