Hornchurch, United Kingdom
The Broadway
N/A
+44 1708477777
Disabled Customers Avoid, Avoid,Avoid!!!!! Booked a taxi from Elm Park to Ockendon. Highlighted that I was disabled and would be travelling with mobility equipment. That I needed either a larger car with big boot or an adapted vehicle. Guy on phone was nice said no problem, I asked to pay on card they said sorry can't do, but we can take you to cash point. Taxi arrived and it was a average car with a very small boot. The driver was very unhelpful, with a standard car/standard charge. I didn't expect help with mobility equipment but he could have assisted with bags. I had to fold my equipment and try and fit it in the boot, the taxi driver raised his voice about watching the upholstery. I asked for confirmation of the price, the driver said 20 it is time and a half as I am transporting \that\. I have no words. When we got to my destination, the driver did get out and put my things on the side of the road. Without so much as a backward glance got in the taxi and drove off. If it was an adapted taxi with a helpful driver I would happily pay extra. If it was a very large vehicle with huge boot and the driver helped pick my equipment and pop it in the back I would happily pay extra. Your average vehicle and a rude driver, you are penalising disabled customers - AVOID AVOID AVOID To make it clear my mobilty equipment is ultra light and easily fits without folding into a Skoda Hatchback.
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SUCH A BAD SERVICE REALLY RUDE AND ARROGANT PERSON ON PHONE NO MANNERS TOTALLY UNPROFESSIONAL. NOT RECOMMENDED AT ALL DO NOT USE THIS MINICAB SERVICE . DRIVER WHO PICK ME UP SMOKING IN HIS MINICAB .AGAIN DON'T USE THIS MINICAB YOU WILL REGRET.
Have always received reliable service. Like the text notification you get.
Great service good price
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