Hornchurch, United Kingdom
27a Station Ln
N/A
+44 1708477477
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible lift
Have visited this store several times to buy items for my 3 grandchildren and always met by friendly and helpful staff, recently did a click and collect order, order was ready to collect following day and collection was very quick and easy. items are always good quality. My daughter also has had a virtual appointment with Rachel and you cannot fault her, received great advice on pushchair travel systems and they are happy with their Icandy. very surprised to see 1 star reviews for this shop especially in such difficult times. I would 100% recommend this shop
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Just left and the ladies were very welcoming ️ the customer service was above and beyond making our day that much more specific
So happy with everything this company has sorted for us. My due date is in February so it’s been a crazy time to be having our first baby. I actually came into the shop in October and ordered my pram and car seat the staff were so friendly and helpful and were very reassuring. Fast forward to now and not only have we received our order on time no delay (we expected there may be with the lockdown) they also did a video call appointment for us to look at more stuff this week as we still needed a crib, bedding and other small items, we were able to pay over the phone and collect our order the same day! So thankful that independent stores like this are still working right now to help new parents like us as, it’s so hard to shop online and get the right things when you’re doing this for the first time. Exceptional service from these guys, they’re really friendly and knowledgeable and I can’t wait to come back when the shops reopen.
Been in the shop many times and always loved it and had a pleasant experience. But, since Covid-19 and ordering online you get a completely different experience and I have been so disappointed with the lack of customer care. I placed an online order, waited weeks and then had to chase a number of times and never got a response direct. Finally got an automated email to say my order was ready to collect but the email gave no details on when they were open for 'click and collect', so had to chase again. Then the final straw was when collecting my order (which was apparently ready to collect) they tell me that one of the items I purchased was not available. Really disappointed and not what I need when 39 weeks pregnant. Wont bother with these again!
Beautiful clothes ! So happy with my purchases . Ordered and received promptly through the post and had amazing help from the lovely lady who I spoke to on the phone who helped me with sizes . Will definitely be ordering again !
Fast next day delivery, good quality clothing, great customer service very helpful and friendly staff.
Had to chase for delivery, no way to contact company, only automated replies, phone number never answered. Items made of polyester. Webpage for returns only ever returned error message, still not way of contacting company. Extremely poor service and bad quality, therefore expensive, though pretty, items.
Absolutely great shop!! Such fantastic staff, quality of clothes & ranges. Literally love everything in there. Highly recommend ️️, love my trips to this place. You won't be disappointed.
Deli
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