Hornchurch, United Kingdom
Upper Rainham Rd
N/A
+44 1708453362
Wheelchair-accessible entrance
Purchased a Red 12 plate Ford Focus. Noticed on driving away car had a knocking noise coming from engine. Car had just been MOT'd but was missing an indicator cover on drivers side mirror plus the horn didn't work both MOT failures but not on MOt. I drove the car straight back and was told it's only a heat shield and to keep driving it it will be ok. I explained that the horn wasnt working and that my kids would be in the car. I was then told no problem use the car and bring it back next weekend and our mechanic would sort the issues. I drove the car home but the noise was getting louder and louder. I was then told the engine was knocking as either the big end bearings or main bearings had failed and would need replacing. The following weekend ( earliest I could get back ) I returned the car back to Masons after having it for 7 days ( parked up on the road ).I had already priced up a replacement engine and was told by staff at Masons that they would get a replacement engine for my car. I left the car with them as was informed an engine had been ordered and I would be able to collect it the following weekend and that all the issues with the car ( horn not working, missing indicator lens and damaged rear Parcel shelf ) would be rectified. After many calls to find out how the car was doing. I was then told they could not get an engine. I was offered 1500 to take car as was and to get my own engine. I had already told them this was not acceptable as an engine was at least 1850. I had already filled the car up with fuel on day of purchase and had taxed and bought a yearly permit for the car. I was at least 150 out of pocket. I eventually got my money back on the purchase price of the car but nothing about my additional outlay. This car is still up for sale at a lower price. My advise would be steer well clear and avoid like the plague. Promises everything but deliveries nothing. Had to chase all the time as never phones you.
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Bought Range Rover Sport earlier this year. Couple of little niggles with car but good customer service as they are happy for car to go back to them and they will repair. Always answer the phone and friendly service.
Bought a car from Alan last month. He was extremely helpful and friendly and he gave me a good deal on the car that I was really interested in. After buying the car and driving 2 hours home on Saturday evening, the car broke down due to a manufacturers problem (automatic gearbox failure). Alan was again very helpful and arranged to have a recovery truck and mechanic look at the car from 70 miles away. He also kept in touch with me throughout the week and organised more cars for me to look at. Had also offered me a full refund straight away. Ended up getting a new car from Alan and extremely happy with it. Very trustworthy guy, stands over his warranties and cannot wait to do business with him again.
Bought my sons first car from here a few months ago and he has been extremely happy with it ever since. Alan was super friendly and honest, and helped me decide what car would be best for my son as I have little knowledge in the area. Would definitely recommend!
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