Horsham, United Kingdom
2 Carfax
N/A
+44 3457345345
Wheelchair-accessible entrance
Never had any problem at this branch. But I am totally against reducing man power and putting more automated machines. More staff please.
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Appalling service. I have closed all my accounts with Barclays and have no intention of bank of with them ever again. The customer service is terrible.
My elderly mother has been treated attrociously by this bank; we've been trying for 3 weeks to get a new cheque book; not \possible\ online as the demand page always has a technical problem and everytime she calls the service line she is met with rude, patronising staff. This has been causing her a lot of distress; if I don't get an answer today, we are going to change banks. 1 hour later - impossible to speak to someone in the Horsham branch, the Indian I finally got through to was polite, although I couldn't always understand him, he suggested arranging for someone to visit my housebound mother - she only wants a new cheque book! I have now taken an appointment with the TSB to transfeer her account there. Spoke to a real person, actually in Horsham! Friendly anf helpful. My parents have been with Barclays for many years, never overdrawn... great treatment for loyal customers! Barclays, you need to sort out your customer service, it's a disgrace!
Visited the bank earlier this week with my mum. The customer service shown by Heidi was exceptional. She was knowledgeable, efficient and took the time to explain and check everything as we went.
Amazing customer service and help with the machines was offered to everybody who walked in !
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Wheelchair-accessible entrance