Horsham, United Kingdom
36 Swan Walk
N/A
+441403259172
Very pushy staff. I have been to this store 3 times and have found the experience quite unpleasant. Before I could even choose the products I wanted the woman had already packed the items and asked me to pay. I found that all 3 times I have been to the store the experience was very similar. They don’t accept any vouchers and even charge extra for packaging. Some items in the store were a lot more expensive than online. The experience in the other stores have been quite pleasant. I won’t be going to the Horsham Body Shop again. Really disappointed. Just spoke to the store, apparently once an item is bought they will only exchange and not refund.
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I haven't been to the Body Shop in years, however I'm glad my curiosity brought me back. They have a great product range and the service in this branch was fantastic. Definitely recommended.
After being sold the 'Drops of Light' liquid peel, there was a noticeable difference in the appearance of my skin even after the first week. I was a bit dubious when the sales assistant initially tried to sell it to me, however I'm glad I listened as its magic stuff! Thanks, from one happy customer :-)
I haven’t been to the Body Shop in years and decided to have a browse during lunch time. I got sold the ‘Drops of Light’ product which worked great, however it’s 2 more expensive in store. It would be cheaper to order online and collect.... EDIT: after reading these reviews - it looks like this is a franchise store who upmarkets prices by 10%. And I do agree that the shop assistants were super pushy. Welp, I’m never buying from The Body Shop anywhere again :)
Ive been a customer for 7 years now and only received fantastic service. The staff are attentive, knowledgable and overall very helpful.
Have enjoyed being a customer for years. Never had any problems with service here.
Friendly and helpful staff steered me in the right direction and more importantly sold me a product that actually works.
Friendly service and very knowledgable, the sales assistant took time to explain the products, which was appreciated.
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