Hounslow, United Kingdom
50-52 Bell Rd
N/A
+44 2030710004
DeliveryDine-in
Wheelchair-accessible entrance
This is the worst place to have a venue. They are so rude and have no ways of talking to you. I went to a wedding and their service was so bad . The food was cold and the waiters didn’t have a clue when you are complaining. I wouldn’t recommend anyone to have a function there. If you want your guests to be happy then not at ASHIANA
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It was ok. The food wasn't too bad, but some of the starters were extra hot. We had a great time at the party though, and staff were really nice.
We took the meeting with the son which we agreed pricing, service, timings, décor and food choices. However it did not fill me with confidence so we decided to visit again when the owner was back on the 10th and typically when we were talking about what had been agreed, the owner said no to all and asked for more money per head for food, more for table service and more for décor that had previously all been agreed in writing via texts and email which now was being voided and we was being told we could have our deposit back and cancel the date (2 days away from event) after a bit of back and forth we agreed an additional payment amount and asked for assurances on what we had just agreed. Final paragraph I promise. Let’s just say on the day no décor was laid as planned tables were not set out with any care and no help to fix the situation. Starters were planned for 6:30pm and revived them at 7:15pm, mains were due at 7/7:15 and were not received until 8:30pm and was all cold we believe this was left over food for a party that had the front of the venue that had music and more that 30 people of which we have footage. Type servers did not have a clue and had the feel of two people asked to worked cash in hand and never served before to the point where deserts and cake was suppose to be served at 9pm due to all the delays me and Zahra handed desserts to guests at 9:45pm when we were actually suppose to leave the venue. The owner did not make contact with us for the entire night and left all our communication with what seemed like another family member who had no interest in helping us through out the night. So in summary do not book with this venue or at least do not go to if you have other options regardless of cost saving you think you will make.
This was the worst experience ever! Can’t believe how unprofessional the manager Fiaz was. He gave very poor service in a wedding, only one staff member serving cold food. No mask at all. Not just that the manager had no sympathy to anyone, no apologies given nothing! He hosted another party across the corridor which was unacceptable. Due to this circumstances, they held a party with dancing and with a buffet and totally ignored the Covid wedding which he was meant to be paying attention too. Total bump. Would give no star if I could.
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