Hounslow, United Kingdom
Phoenix Way, Heston,
N/A
+44 2085741122
Great speedy service by Gary, took care of my triumph spitfire after breaking down and delivered to a local garage of my choice. Thank you!
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Insured with LV, rescued by Auto Mania. Jesse arrived promptly with a big smile, worked quickly and efficiently to diagnosed problem. He gave good advice and waited to check I was well on my way. Thanks Jesse ! I would like his good work to be acknowledged by the company. He is a good ambassador for Auto Mania.
I needed help and Automania was selected to provide support. They came early in the day well ahead of my expectations. The service provided by Allan was superb. Very knowledgeable and went over and beyond. It's the people that make the business and Allan was the top man for the job. Thank you so much!
Damian was very rude, unpolite and unprofessional. Was told that we should get a new car because it was oldand broken down. I was told I was not allowed to film as it was against company policy. The broken down vehicle was then aggressively cranked to move the vehicle which can damage the gear box and tarter motor. This could have damaged the vehicle even more. Rubbish from the car fell out of the car but was never picked up and parts of the car which was taken off was never put back . The problem was the coil but it was wrongly diagnosed as being the pump. Advice from my experience with Autimania is film your vehicle for protection in case something goes wrong otherwise it's your word against theirs.
Customer service here is a disappointing. I had a flat tyre and when recovery arrived he asked where the flat tyre was then? I showed him and he said that I could have drove it myself to the tyre fitter with that and was no need for him to be there. I advised I have a brand new 69 plate car and I dont feel comfortable driving with a flat tyre. He said since he is here now he may as well. (Maybe he had better things to do clearly) Also i was unable to get a lift with him due to covid 19 - understandable. He then said this wont take me long to load so... (i guess that was my queue to get walking). I dont think that is very helpful and if i was to drive with a flat tyre and something would happen, then what? I pay for roadside assistance for a reason.
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