Hounslow, United Kingdom
넬슨 로드
N/A
+44 3456081225
It was my first experience with Etihad which was pleasant overall. ( I feel Oman is much better. ) Timely departure and arrival. Food supplied on the board was good, fresh and hot. Ambience was also good. Apart from meals Passenger have to get up and get water/coffee from the pantry themselves. I won't blame the crew members. It's not joke to serve almost 400 passengers (might be more) taking care of them from issuing Boarding pass, Boarding, Instructing , serving food, collecting garbage and many more work with smiling face although tired for hrs together. Really I have deep respect ( I will not say sympathy) for them. They are the face of the Airline company. Anyway their seats I won't feel comfortable. Entertainment screen is outstanding. Rest was excellent. Thanks !
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It wasn't a good flight - the Eastern European air hostess was incredibly rude to me and my wife. The airline should increase the number of British employees as they are more professional and people are able to understand what they're saying when they speak.
Good food and service but can get extremely busy at times. Cooked to order meals are nice with a good selection and there’s quite a bit of variety in the buffet also. The lounge can’t be compared to the first class lounge in Abu Dhabi but this is a mixed use lounge so shouldn’t be compared. Staff are friendly and the lady st the front desk was more than happy to assist with seating requests.
Real good quality lounge. Spacious.SPA Service. Nice spread of food, dessert, drinks. Business centre to catch up on work.
I booked a return flight with Etihad and couldn't go due to a death in the family. All tickets were refunded less than 1 month before the first flight. I am incredibly grateful for this. Customer service (wherever they may be situated) were excellent and supportive throughout.
The lounge is relativity newly refurbished. When you enter the staff are friendly and will inform you about when your gate will board, so you have forewarning without needing to look at a screen. They are also happy to show you around the salient points of the lounge so that you know what to expect. The lounge is split up into different parts. There is a prayer room along with toilets and showers. There is also a lounge section where you can just chill out on compfy sofas. The bar area is just what it sounds like. A nice bar with additional lounge space and private tables. There is also table service here if you sir down without a drink. The restaurant is quite nice. It is full table service for starters and mains, plus drinks. They also have a buffet section where you can just go and grab buffet style food, snacks and desserts. I had the soup of the day, the buttermilk chicken burger and then some small bits for dessert. All of the food was excellent, and the wait staff were very attentive. The staff on the bar were also very friendly.. lots of smiles fire everyone and very efficient service. I did notice the place stay to get busier as it got closer to my flight, and that obviously introduced a bit of delay to service which I hadn't noticed before. The service was still very fast and friendly though, so no complaints.
Quiet lounge. Great service. Nice breakfast selection. Comfortable chairs. Open bar.
A fantastic experience. Luxurious lounge, very courteous staff, a decent choice of items for breakfast, served at your table, if you wish. Silent and relaxing.
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