Hounslow, United Kingdom
177 High St
N/A
+44 2085694589
DeliveryIn-store pick-upIn-store shopping
I am writing this on behalf of my dad. He brought a pair of glasses from vision express Hounslow a few years ago. He spent 420 on my glasses. He has had them for 7 years and unfortunately the side frame hinges had come off. We went to vision express in Hounslow for some help. The technician who was a male guy did even bother looking at them. He said I can’t do anything about it. Very disappointed as there was no after care service ! I walked out and decided to go to specsavers and they were so helpful that they solved my issue with no cost. My dad has decided to buy my new frame from specsavers in the future and will also recommend friends and families. Will not be going to vision express again!
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I visited your store last Saturday to fix my broken glasses, i had to replace them with new ones ... It usually takes two working days for the new glasses to be repaired. Because I told that I needed them for my job us bus driver, they made them the same day. I was very happy for that service and I would like to thanks all staff that were very kind to me.
Graham is very happy with the service he has received. Hounslow shop have very friendly staff who we have got to know as we always use them. I gave them 5 Stars and have never had any problem with them. The staff are like visiting family members.
1st class customer service- was given an appointment fairy soon despite COVID-19 difficulties. Staff are all friendly and polite to customers, I didn't have to wait for long before I got seen by the ophthalmologist/optometrist AND unlike their competitor, she didn't get my eye sight test wrong so I am very pleased with my glasses. I literally have new eyes-ones that see clearly! My glasses came within a very reasonable time (2 - 3 weeks) despite the pandemic. The fact that they have frames in different colours (other than black or brown) is the icing on the cake! If I Wanted a frame in red, blue, yellow, or green, I could have it-super!
Vision Express Hounslow Customer service above and beyond the staff are very helpful There is no pressure selling to add on other items to your the sale , Mindy and staff thank you service. Also be noted Covid in place at all times with all staff using ppe has per covid19.nhs.uk.
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