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Initials Gifts & Monogramming

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Houston, United States

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Baby store· Fashion accessories store· Jewelry store· Accessories· Customized Merchandise· Monogramming service· Children's clothing store· Gift shop· Wedding store

Initials Gifts & Monogramming Reviews | Rating 3.5 out of 5 stars (5 reviews)

Initials Gifts & Monogramming is located in Houston, United States on 12454 Memorial Dr. Initials Gifts & Monogramming is rated 3.5 out of 5 in the category baby store in United States.

Address

12454 Memorial Dr

Phone

+1 7134653700

Accessibility

Wheelchair-accessible entrance

Open hours

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Reena Bhagia

I am very disappointed in this place. I came in and brought a beautiful purse to get monogrammed. I specifically asked two sales associates if it is OK to monogram on the specific material and paint on the purse, and they both said yes. I later came to pick it up and there was a tear in the purse (the purse was brand new) and the paint. When I asked them what happened they shrugged it off and did not give me an answer. I then finally got a hold of the owner and she was extremely rude and defensive about the monogramming. She told me it was not her problem and that I needed to call the company that I got the purse from, even though they had nothing to do with it. Most places would offer something in return for damaging a brand new purse, but clearly they do not care about customer satisfaction.

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shannon mathers

My mom and I were sitting outside today at empire for lunch. A man in a white truck pulled up and parked in a PARKING SPOT in front of her store. The parking lot was pretty empty as it was, The owner of initials then came out of her store went to his driver side window and talked to him through the glass she said “how long are you going to be here?” I believe he said not long or something along those lines. She then replied with “well I need you to move or leave because you are blocking my business” the man then moved (he shouldn’t have) we believe the man was of color as well. she closed at 6 and this was around 5:45 this evening. She went back inside then 15 min later she walked back out with her coworker said bye and went to their cars and left. She was parked in front of empire “blocking” their business. Onto another experience my mom and I had here, my mom and I went inside to see if they could change a word on her jacket to a different one and the owner looked at the jacket, looked at my mom and said “uh did we do this?” And my mom told her no so she then replied with “then no there’s no way we can do it thanks bye”

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Alicia Alaniz

Sadly disappointed. A friend introduced me to this shop to buy a monogrammed purse for my daughter for Christmas, just like hers which she bought there earlier this year. We picked the purse and showed the sales lady my friend’s purse and the side we wanted the monogram-on the flat side, not the side with the zipper. Even after responding to a text with a picture as to where we wanted the initials, they monogrammed my daughter’s purse on the zipper side. To make matters worse, they were incredibly rude and refused to replace or reimburse. They argued that they simply went by what was written on the order form, which was written by their sales person, and completed right in front of us. Clearly their mistake. Outrageous! Awful customer service. And sadly, my daughter won’t have her purse for Christmas. Never again.

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Brooke Benton

Initials always has the perfect gift for just abt any occasion. The owner Vanessa as well as Donna has the best ideas & suggestions in the event you can't make a decision!... great product- great personal service and in the neighborhood!.... can't beat it!... I'm a customer for life!

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Catherine Dickerson, JD

Great gift selection...perfect for grad, baby, mother-in-laws (those you like) and yourself. The staff is personable, helpful and creative. Love, love, love Initials.

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