Hove, United Kingdom
27 Sackville Rd
N/A
+441273772318
I have been attending Barnards for many years, more than 20yrs in fact. I’ve found them to be so helpful and caring. I have contact lenses and glasses and their service is impeccable. I wouldn’t dream of going anywhere else their treatment of me could not be better. I would recommend them with confidence to anyone in need of an optician.
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As someone who gets nervous when visiting doctors and opticians- I would not recommend. The optician I saw was at minimum rude and did nothing to put my mind at ease after a problem was spotted. He seemed to get more and more irritated with my explanations and worries regarding my eyes and the atmosphere was incredibly uncomfortable. I left as soon as I could and will be going somewhere else in future. One of the worst customer service experiences I've ever had, would not go back.
Jerome has looked after my eyes since 2011 and I could not recommend him more highly. Aside from his highest standard of care and professionalism, I always come away from each appointment more informed and with more insight. I also like the independent model of the smaller opticians which, in my view, has the customer at the heart of their consultancy and care without influence from corporate targets or commitments to the supply chain. The customer service and admin back up from Cindy and the team has always been top notch too!
Highly recommend this Optometrists, my 4 year old has been treated by Jerome- he is just fantastic with children - put him completely at ease. The customer service is excellent, they really go above and beyond- and helped us out massively during the lock-down by fixing my son’s glasses at short notice.
I recently had my eyes tested at Barnard Associates. Francesca Andersson carried out the examination. The initial testing was carried out efficiently and in a friendly manner by the highly professional optometrist. My distant vision prescription was unchanged, but my near vision had deteriorated and reading glasses were recommended. The internal structure of my eyes was then examined and a detailed description of the health of my eyes given. All was well. After the testing I was assisted when choosing some reading glasses, which were ready for collection within a few days. Thank you, I would thoroughly recommend Barnard Associates.
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