Hove, United Kingdom
77 Holland Rd
N/A
+441273777100
Quick and reliable service, have rented through Choice a couple of times now with no problems. Affordable and accessible car hire. Would recommend!
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I always use Choice, after doing lots of research online for deals and offers, these guys always work out cheapest and most reliable. Picked up a car from Hove at short notice, great customer service & easy hire process (online in advance), relatively low deposit compared to other places. Would highly recommend!
My first time using Choice Van Rentals and frankly it will be my last. I asked for a tail lift Luton (as I have to carry a 200kg piece of equipment) and was allocated one for 2 days. When I got to the Hove branch the chap who dealt with me couldn’t be bothered to offer anything like customer service and didn’t even invite me to walk around and inspect the vehicle. As I was under time pressure I just jumped in and drove off to my factory in Lancing. When I got there I then realised I’d been given a low loader. So I had to drive back to Hove to swap, but this caused a real headache for the lady (who had taken over). But, she did it – and she’s the only reason I give 2 stars. So, I got in my vehicle, which was grubby on the outside and the same on the inside, but again I had no time to complain at the time as I was under severe time pressure now. Off I went to Leeds then to find the vans have a limiter, capped at 67mph (according to my satnav – which is more accurate than the speedometer). So overtaking on the quiet motorways was a continual headache. When I returned I was charged for the low loader – having driven it 30 miles! First off, that was their mistake and second, Hove to Lancing and back is 10 miles. An argument ensued and it was noted my charge was rescinded. But I’m still out of pocket having paid extra money for the low loader I never ordered. So I strongly advise if you want poor customer service with surly staff (but not that one lady who helped), dirty vans with a limiter on them, to be charged extra when you haven’t asked for it, to have to argue over matters that were NOT your fault then do use Choice. If, however, you don’t want those things, look elsewhere. I shall not be returning.
Have used choice rentals many years and by the most affordable and quality rental service.
MANAGER IS ONE OF RUDEST PEOPLE I HAVE EVER MET. WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. IF YOU WOULD LIKE A SERVICE WITH NO SMILES AND VANS THAT SHOULD BE WRITTEN OFF. PLEASE CHOOSE CHOICE.
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