Hove, United Kingdom
The, Kingsway
N/A
+44 1273202202
Booked overnight to be told on arrival this morning that they’d ‘run out of cars’ How difficult would it be to tell us that when booking? I mean, COME ON! Sort your booking system out, and while you’re at it, offer refunds there and then, not online! I would normally cool off before writing a review, but it’s the hottest day of the year and have no AC.
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Professional team with a great manager that never shies away from clients. Cars have always been in great condition and very clean. Always feel looked after when I use them.
Had a nightmare with these guys... Bear with me... I had a car arranged (AA stay mobile) to replace my breakdown, walked 25 minutes from garage to pick up from branch, and when I arrived got the un out of cars\ situation that appears in a few reviews. I was told by the branch manager that I should have had a missed call - I didn't receive a single call from anyone from Enterprise at any point in this fiasco. I was left in the street for over 3 hours whilst I tried to organise a replacement, being told explicitly that othing could be done\ by the manager. Cars were being washed regularly on the forecourt so not a great environment. After I had made many calls, and half a day wasted on the kerb, the previously mentioned branch manager came out and told me she had rearranged things and would \let me have\ a car I had been standing next to all along! To top it off, on returning the car, I was charged for the experience! It clearly said on invoice that it was covered by breakdown agreement. Again, when phoning the office to correct the issue was given the same previous attitude by the same branch manager. Over a month later - I have a refund. Review main points - Attitude of manager - made me feel like it was my fault at every stage. AA recovery link not an excuse, I was still a customer even if not directly. Left in the street to sort it out myself. Bank holiday Monday is not an excuse for poor customer service on a Thursday. Can't believe it takes seconds to charge a card, but weeks to refund. Unlikely to use Enterprise out of choice in the future. I would advise anyone to use a competitor if given the choice.
I use Enterprise fairly regularly. I had a car for the weekend on Saturday 26th September which I returned on Monday. I later realised I had left a pair of boots in the car. I called and spoke to Tamsin who confirmed they had found the boots and would keep hold of them when I could come to collect at the weekend. I arrived shortly after 9 this morning to be told the boots were not there. I spoke to Tamsin who was there today and she said they had gone. I couldn’t believe it. I said they must have been taken by someone who worked there because according to Tamsin they were left in the office which customers do not have access to or in an outside container which again is not easily accessible by customers. I’m really shocked to be told this after confirming that my boots had been found. It shows that the staff there have no regard for their customers to help themselves to items which have been left innocently.
I've rented twice from this branch, and had no problems. The cars were in decent condition. Helpful, polite staff. The transaction is straightforward. It's not the cheapest agency, but more importantly I've never had any bad experiences of staff trying to claim money for non-existent damages, as you hear about from other places. So more transparent, and worth it.
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