Hove, United Kingdom
18 Hove Park Villas
N/A
+441273776245
Have been going there for over 10 years and the doctors are great. However the receptionists are rude, unprofessional and have no duty of care. I have continued to go there because the doctors are good but will be moving soon due to the receptionist failing to pass my message to the doctors after 4 attempts and leaving me without medication for 2 weeks then has the nerve to be rude to me, not acknowledging she has done anything wrong.
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I have been attending this practice for the best part of 40 years. Thankfully I am not a frequent visitor but in all those years I have never experienced anything other than an exemplary service from all the doctors, nurses and reception staff. I consider myself fortunate to belong to such a caring practice where the staff are always willing to go the extra mile for their patients. I cannot recommend this surgery highly enough.
Excellent doctors and overall a quick, reliable service. Unfortunately they have one particular very rude member of reception staff. If you can manage to get through on the phone you will be met with a very abrupt woman who will interrupt you and is far from polite. I have received this poor service over the phone to me personally as well heard her with other patients whilst I have been in reception waiting for an appointment. I have also witnessed both receptionists being 'unprofessional' talking rudely to each other about patients. It's a shame but they are a real let down to the surgery.
I echo a previous review about the reception staff. Really rude, cuts over you when speaking and does not appear to have an ounce of interest and compassion when speaking to you. Knows best and appears to think they are the doctor. No complaints procedure followed and practice manager is incredible (in a negative way.) Doctors are lovely when you can get to see them past the Rottweiler who seems to take pleasure in causing issues. Duty of care and standards, doesn't seem to apply. Can't put it down to a bad day as it was more than once.
I've always had great experiences here, with all the doctors I've seen over the past 5 years.
Recently registered myself and family with this surgery. Totally surprised by a gp surgery that has wonderful, empathetic reception staff that are efficient, friendly and helpful and a great gp.
Great surgery to have I did my homework when I moved here! So much better service than I was used to with my last doctors!
The Very Best - Doctors, Nurses and Receptionists excellent Care it cannot be beaten.
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