Hove, United Kingdom
191 Portland Rd
N/A
+44 1273729194
Toilets
Wheelchair-accessible toilet
It's terrible services ever. receptionist who get call first. she just wants to finish call. no listening at all. just say what she wants. ridiculous. I hope she remember she is first person who in charge of check person's health and send to right place for patients. Depend on her decision, That could be serious health problem to someone. not just for calling.
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Terrible answering service! Caller no.1.... pretend not to hear! Call back, caller no. 1 waiting over 11 min!!! So disappointed can't get Doctor to help my 87 year old mom who is really battling
Generally a very good surgery with excellent doctors/nurses. Only problem is the one other comments allude to: difficulty in booking appointments and getting through on the telephone. Oh for a simple online booking system *sigh*.
Doctors are generally ok, but the receptionists are dreadful!.... my MS nurse even commented when she called the surgery (as they didn’t want to take my urine sample - not taking samples is their policy not the NHS’s) ‘They are supposed to be friendly and helpful....they don’t want to help patients at all”.... PATIENT PREVENTION!!! Today I sat and waited for 25 mins after announcing myself for the appointment to be told that ‘oh sorry it’s a telephone appt, sorry Tess didn’t tell you when she booked it’ The physio .....who couldn’t see me because he didn’t have PPE (....a face mask??) telephoned me as I sat in the waiting room and basically told me to self refer for physio! He also said I don’t know how you got this appointment in the first place actually!.....what??? .... by calling every morning for the past 3weeks and not getting through so visiting the surgery in person! I have no idea how this surgery isn’t closed down! I am in the process of looking for another doctor to move to immediately I urge everyone else to consider the same.....it would definitely not be a lose if it closed!!
Went yesterday for an appointment hadn’t been in years, slight wait but heyho that’s the way it is, tutting and sighing like some of the people won’t change anything.. I was seen as swiftly as possible, and given great advice by the doctor at the surgery, went to the receptionist for a follow up blood test. I don’t understand other people’s issue with the guy on the desk, he was quick witted, polite and got an appointment sorted for me quickly! Cracking sense of humour too. Maybe because it’s “Hove actually” :)
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