Normal, United States
423 N Kays Dr
N/A
+1 3094511000
This was my first experience trying to adopt from the Humane Society. I had an awful experience and I don’t usually write poor reviews but felt the need to after this. The two staff who were there were both very rude. They told us our appointment was at 2 over the phone when confirming and when we got there they said it was actually at 1 and they were clearly irritated with us. They had my landlord call to verify we paid the security deposit then said it was too late and they didn’t believe it was our landlord who had called. This was a terrible experience. I’ve never been treated like this when adopting animals from other facilities. Very unfortunate. Additionally, the kitty we were interested in had a recent illness and e had a shaved spot on his neck and they couldn’t tell us anything about what he had done. I do recommend Wishbone and PetCentralHelps here locally however. They’re actually caring about people and animals. Finally, we were wearing masks and they weren’t and when I briefly took my mask down while in the room to open my phone via FaceID the staff member scolded me and told me to put my mask up. I’m vaccinated for COVID-19 and I’m a physician. I take it very seriously. Overall I feel insulted and upset after the interaction.
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Patricia at HSCI was wonderful! She responded to our emails and calls promptly and answered all of our questions thoroughly. While we ended up making the tough decision not to adopt the dog we met (after many hours of consideration), it was for the best. Patricia and the staff were kind, patient, understanding, and honest. They helped us make the most informed and responsible decision we could. They listened to what we were looking for and even sent a follow up email to see if we had found our furry friend. I have only positive things to say about Patricia and the rest of the staff.
Asher, now Raider has been so great with us and our other cat DEWEY, perfect match for the both of our young kittens
Very friendly and accommodating. I have a new best friend. The ease of adoption makes me wonder why anyone would not do it. Second adoption for our family. A dog and a cat.
This facility is amazing! The people are wonderful & the building is very clean, inside and out. Their adoption process is fast with the online adoption application. We got our beautiful gsd, Holly there & could not be happier.
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