Huntersville, United States
215 Gilead Rd
N/A
+17049923937
Dr H and the staff at Huntersville Eye Care Center are wonderful! They are caring, patient, and kind. Dr H was took time with me and my children and explained everything and listened to my concerns. The staff was so kind with my kids and was so helpful. Thanks for being so wonderful!
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Really good service. I am really happy!
I was very grateful to get in to get my eyes checked during the pandemic because I was in a lot of pain. The doctor I saw was very professional, Dr. Keith Miller. The reason I give 4 stars is because I gave them my glasses to send to the lab to get my new prescription put in and when I picked them up outside the building like asked to (because of the pandemic), I wasn't asked to try them on or to see if they fit fine or anything (so I assumed because of the pandemic and having to be outside to pick them up maybe they'll call me and see if the glasses are fine. But that never happen. Which okay I guess not every place checks on their client after, not a big deal.) However, My main reason I was upset was because I paid a little over 400 for the lense replacement only (the frame was mine),and they didnt give me back my old lenses that I paid around the same price for.. Every eye doctor I have been to has given me back my old lenses, and if not, they asked me beforehand if they could donate them.. If they wanted to keep it or donate it or do whatever they want with them they should have asked me beforehand because they are not cheap and they're mine. Also when the text was sent to me telling me my glasses are ready for pick up, it wasn't professional. There was no greeting nor anyone telling me who's texting me. The place just didn't leave me satisfied. I would recommend the doctor though.
EXTREMELY POOR CUSTOMER SERVICE. And when that find out they have done wrong, they withhold paid for products. Don't be fooled, they are not good people. I'm rolling on over to the BBB from here...
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