Huntingdon, United Kingdom
18 Glebe Rd
N/A
+44 1487740469
Fitted my new build with a poor quality faulty door. Trying to get then to come a survey it was like pulling teeth. Had to book a time that was convient to them rather than us. When we did finally get a time they no showed, claiming both that no one was in (I had taken the morning off work especially) and that they had been given the wrong address, both lies. Service department are rude and unhelpful on the phone. Would give zero stars if an option
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Very friendly with great customer care. The showroom showed a great variety of doors with a full bespoke colour range.
I have had a Phoenix door installed for less than 3 years. Door was fitted by a local FENSA registered company. The door has leaked from almost new, and now I have noticed door frame surrounding the windows has cracked, exacerbating water ingress.
Do not have any anything to do with this company. Door made the wrong size and they would not replace it or cut it down. Payed up front, been in business for over 30 years and have never been treated like this before. I manufacture upvc windows and doors so it was easy for me to cut the bottom off the threshold.
Do not waste your money or time with this company. Shoddy doors and workmanship. First door fitted for less than 4 years, leaked everywhere as well as missing parts of the door. They replaced the door and we had more issues with the new door - leaking from the post box and windows. As well as being incorrectly fitted (not sitting flush) causing it to not shut or open properly and severely leaking from here too. Our complaint is still ongoing.
Deli
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