Huntley, United States
13900 Automall Dr
N/A
+18883820712
They do very good work but never have any loaner cars when I need one.
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Very professional, get the job done in the time frame they tell you and very friendly.
Normally I would rate at least a 4 but after this past weekend, had to go 2. I encountered issues I never encountered when it was Tom Peck Ford. Took one car in on Friday for \The Works\ (oil change, tire rotation, brake and hose inspection, etc.) and after picking up car, got down the road about a mile and had to go back due to a loud thumping noise. Apparently one of the techs forgot to tighten down something in the wheel hub. How can that be missed? Then on Saturday, took other car in for The Works and was told rear brakes needed replacing. This was odd given the car has been performing wonderfully, no noise when braking, etc. In addition, just before the pandemic shelter-in-place, had this same vehicle in for The Works (when it was Tom Peck) and it came out with flying colors and the tech supervisor said everything, including brakes, was in great shape and ready for another 100,000 miles. So it makes me wonder how a vehicle that was driven less than 1,000 miles in the past 7 months, went from great shape to needing brakes and rotors. I used to trust this place but if this is how they're going to operate under Huntley Ford, I may need to look elsewhere.
Good job ..plsent and very helpful..I love that kind of thing...
Super fast reliable service!! Brought my new truck in and got right In for my first oil change. Salesman even came over to chat with me since he heard I was here. Will definitely be coming back!!
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