Huntley, United States
12000 Princeton Dr
$$
+1 2245696518
N/A
Kerbside pickupOnline careDeliveryDrive-throughIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Passport photos
Horrible service, I ask for something simple through the drive thru with a prescription. You thought I was asking for the world. Now I know why I prefer the St Charles location on peck!
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Every month my son gets a prescription for AD/HD medicine and every month for 2 YEARS they say they are out of stock. My 10 yr old son needs this medication to help in his special education and his behavior at home. Further, for 18 months they refused to accept my secondary insurance from the VA, which they are required under federal law to accept. We've had to pay hundreds out of pocket because of their incompetence. Please note: Megan was the only one who knew what to do and finally fixed it. She is wonderful! Finally, they just shorted me on my meds. The prescription was for 30 pills. When I got home there was only 16 in bottle. Two people from the store, one being Jill the manager, called me a liar. Like I would seriously call and raise a fuss over 3 worth of pills from my psychiatrist. Upon further inspection of paper bag which meds were pur in. I found staple holes where there wasn't staples and another crease from folding the bag over which perfectly matched the second staples. Evidence shows that the bag was closed and then reopened. DON'T GO THERE!!!!!
Rudest cashier and manager ever. I literally go above and beyond to be nice to people who work in retail especially during these times when people are not so nice. When you say things like “have a great day,” “how are you?” and the response is “yup” and being ignored while she chats with a coworker is just rude and unacceptable. There’s no reason for it. The manager is barely ever in the floor. The woman in cosmetics is wonderful and always has been. Go to the Walgreens in Lake In the Hills, way better service.
Every time I go to pickup medicine, I had to wait for a long time. Last problem was that I received their automated call about refill and I accept it. Then I was informed order is ready. I go to pick it up ND THEY ONYLY HAD 5 PILLS OUT OF 90. sO i HAD TO COME BACK. AGAIN. i PICKED UP SECOND PART AND ABOUT 2 WEEKS LATER i WANTED TO REFILL MY DAILY MED BOX AND i NOTICED THEY REFILL OLD ORDER THAT I DID NOT PICK UP FOR OVER A YEAR. I ASSUMED THEY CHECK WHAT CUSTOMERS SHOULD TAKE BUT THEY DONT. NOW THEY SAY I HAVE TO PAY AGAIN. I REMOVED MY CONTACT INFORMATION AND WILL NEVER GO TO THIS LOCATION AGAIN.
The Pharmacy and store is horrible. Prescription is not ready when you think it is. She “thought” she filled it. 3 hours later I get it. That’s great when you’re in severe pain. This happened more than once. Never again. Completely understaffed all around and by far the worst Walgreens I’v been to.
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