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Do not be tempted by it's low prices. I have been trying to get a refund from them for almost one month. Three follow-ups were attempted but have been ignored every time. I was also in the priority group of flyers with cancelled flights very close to the departure date. However, they have just been ignoring me. Not even an email to acknowledge that they'll look into my request. Only received an automated email. FLY WITH SOMEONE ELSE MORE REPUTABLE
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Terrible customer service. Called and spent 2 hours on the phone with no avail
Trying to get a refund on flights to Iceland with my mum and wife. Dad has become suddenly ill and is in intensive care. IcelandAir tells me to resolve with LoveHolidays, and LoveHolidays. tell me to resolve with IcelandAir. Nightmare…
Great airline, defenetley would reccomed when flying to Europe or Iceland.
Great flights but you can book the packages cheaper yourself. We were originally attracted by the Northern Lights package deals to Iceland including return flights, transfers, tours and hotel accommodation. At first it seemed like a great deal but it became clear that with a little shopping around you could book the individual items separately yourself (including the very same hotel but better room) and save money - we used some cashback deals to further reduce this price. As an airline, we were very pleased with Iceland Air as the seats were comfortable, the service cordial and the (soft) drinks complimentary. Would travel with them again.
Deli
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