Illawong, Australia
16 Jervis Dr
N/A
+61412161718
Poor experience. Bath is incorrectly fitted. Wall tile grout is has sections of discolouration. There were numerous other issues including fittings not straight. They did come back and fix a number of problems so I have given them 2 stars instead of 1 but bath and grout is still not right. Every time I walk in the bathroom I feel like an idiot for choosing them
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Mark from Menai bathrooms remodelled 3 bathrooms and my laundry in my house Wow what a result and great team he has the job was done on time and the highest care taken just love it my house looks beautiful and has added so much more value to my house Can’t thank mark enough highly recommended to all
Bathroom renovations are both expensive & invasive. Therefore, when choosing a bathroom company most people look for a company that is reliable, trustworthy & professional. I had a bathroom & two en suites renovated by Menai Bathrooms. Unfortunately, this company did not prove to be reliable, trustworthy or professional. Some examples of my experiences with this company include hot & cold water lines crossed. When I notified the site manager that overnight the hot water had only been tepid I was informed that it was most likely a problem with the hot water system & I should get someone to check the hot water system. At my own expense I employed a plumber who diagnosed that the hot & cold lines had been crossed during renovations. Now at this point you might expect a company would apologise profusely & immediately offer to reimburse plumbers costs. But no, I had to pursue this matter for months. Another problem I encountered was exorbitant charges for extras such as painting. It may seem an easy option to let the renovating company organise painting as surely they know tradesmen that will do an excellent job. I ended up being charged three times the average rate for painting a bathroom. But the worst part was that it was such a bad job that I had to independently employ another a tradesperson to fix the job. Menai Bathrooms response to this matter was to distance themselves & take no responsibility. There were numerous other problems but the one that most aptly reflects the attitude & lack of reliability & professionalism of this company is the fact that I had to complain to an independent 3rd party government department in order to get rectifications completed.
I could not be more pleased with the professionalism and care that Mark and his team put into the renovations of our bathrooms and laundry. I am so glad I chose Menai Bathroom Renovations and wouldn't hesitate to recommend them to others.
The stress of renovating your only household bathroom with a family of 3 children is terrible. Mark the owner is such a gentleman always smiling and going above and beyond to make sure we are happy. Zena is a great investment to the company always finding a way to make things happen, even if my requests were late into the evening. Their caring attitude made it so easy for a mother to manage. Thank you for the great workman ship and experience!
Mark and his experienced team did an amazing job on my kitchen. They traveled daily over a two week period to Castle Hill, with no additional travel fees. Their workmanship and professionalism is above par. I highly recommend Mark for anyone seeking to renovate their kitchen in the near future.
If you want a great experience and attention to detail, Menai Bathroom Renovations are the company! We have had 2 bathrooms completed with them and at all times they were honest, reliable and did a superb job.
Mark was so helpful and clearly has extensive knowledge and experience in bathroom renvoations. Such a smooth process and great value for money!
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