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Finish Line

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Independence, United States

stores.finishline.com
Shoe store· Children's clothing store· Hat shop· Sportswear store· Women's clothing store· Clothing store· Men's clothing store· T-shirt store

Finish Line Reviews | Rating 4.1 out of 5 stars (8 reviews)

Finish Line is located in Independence, United States on 1138 Independence Center. Finish Line is rated 4.1 out of 5 in the category shoe store in United States.

Address

1138 Independence Center

Price range

$$

Phone

+1 8167951087

Service options

In-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car park

Open hours

...
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Angela Rehm

Close the store with no note as to why, don’t report the store as closed to the mall they’re located in, as well as they don’t answer the phone when there are employees walking around in the store. Kiosk owner right across from them said they had not opened doors all day. Drove 45 mins to return items and could and had to drive another 30 mins to Oak park location.

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Victor Gutsman

Ahmir, the store rep, was a great help, walked into the back and tried to surprise me w size 11 shoes, as I asked. We weren’t able to come up w a whole lot but he tried. Cassidy, the manager, didn’t attempt to help w the size 11’s. I asked her and she said “this is all we have on the wall” knowing well that they have shoes in the back. I am not trying to interfere with anyone nor their work ethic, I just feel that corporate should know how their store is ran. Thank you,

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Trina Thomas

The boys are very happy with their new shoes for school. The salesman was very helpful. Thank you for a pleasant experience.

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Alex Rebikh

Bought some shoes 2 weeks ago that I wore 2 times that made my toe bleed on the one shoe, the person who I was trying to return them too said I couldn’t return them because I had worn them even though I had my receipt, I don’t understand how I’m suppose to know that the shoe was defective before wearing them on the court, anyways I called the finish line at Overland Park and they said that I could return the shoes no problem since they’re defected, anyways customer service is below average at independence center.

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Rtaborn 2

I would really like to express how grateful & pleased I was with Brian (actually helping at this location) & his Store Manager Amber from the Overland Park location. Starting with this problem I had with an order that was placed, stated it had been delivered & after it was all over & done, come to find out, those 2 pieces hadn’t been delivered at all. It’s called customer care for a reason. Those people who actually work in that department aren’t customer friendly at all. And for someone to make YOU feel like your lying or not being truthful, makes you not even want to do business with the company. On top of being told, it’s NOTHING more they can do?!!? Are you serious? Because they’re looking online at the same thing I’m looking at saying shipped & delivered ?!! And this is CUSTOMER CARE! Well I didn’t accept that answer & that’s when I called the Independence location & was so satisfied that I did. Brian went above and beyond to try to assist as much as he could it was just as confusing to him as it was to me. So instead of him saying oh I’m sorry it’s nothing I can do he contacted his store manager Amber and she solved the problem immediately. From locating the package to even suggesting l could pick it up & wouldn’t have to wait until X amount of days for delivery. That’s what I call teamwork! Unfortunately my work schedule wouldn’t allow that. So after all of that, the Independence store Manager Cassidy, is amazing as well. She offered to bring me the items after she gets off tonight!!! This is what makes customers like me continue doing business with you. The customer care line is something I refuse to give any credit to. The person I spoke with, gets -0 stars. Hearing I have a problem & all she wanted to do was cut me off in the middle of my concern & basically told me she could reissue the items but it would be another few days before it would come... UNACCEPTABLE....

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Ruben Hinojosa

Great selection of all the latest released shoes.

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Crystal Cle

very helpful staff. they seem to know what they are talking about.

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Megan Mohler

Great place to find shoes of all brands. Very helpful and friendly staff. The only drawback for me is the more limited selection of women's shoes.

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