Independence, United States
4201 S Noland Rd
$$
+1 8163734265
N/A
Kerbside pickupIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Corbin has always treated me with the utmost respect and is very knowledgeable with my questions and problems with my pool this young man deserves at a minimum 15% raise. You need a couple of employees just like him... Steve Moon
like
This place lit help me from drowning
Awesome selection of pool products at competitive prices.
Always a great experience, they are very knowledgeable and helpful.
Horrible experience with Terry Eldred I purchased some items to close my pool along with 12 blue water tubes to hold my pool cover in place. Before purchasing them I ask Corbin if I could open them to inspect them. He was nice about it but said no do to company policy. Once I get home and begin to fill them with water I realize that half of them are defective (cut to short along the welded seams) Some would not even close but I made them work. One of them had a leak so I drove back to Leslie’s (20 min drive) And I ask Corbin if he would let me keep the defective one so I could repair it since I had been inconvenienced due to not being able to inspect them when I asked. He said that he could not. I asked him to call his manager “Terry Eldred” He calls him and he tells him no that there is nothing they can do but exchange it. So I call Terry back and let him know how much I’ve been inconvenienced and ask him if he could let me keep it or give me an extra because I have a feeling I’m going to be driving back to the store if the other bags leak. I also let him know that I tried to inspect them before Purchasing them but due to their policy I was not able to. His fake customer service voice went away and he began to argue that “you don’t go into stores and ask to open the packages before you buy them do you?” I let him know that my point was that due to their policy I have been inconvenienced and I would like my time and business to be taken into consideration. He said there was nothing he could do but maybe give me 20%off on my next purchase.... I spent 8.50 plus tax per bag I asked to keep 1 defective bag so that i could repair it and have a backup Incase the other cheap bags leaked One defective bag worth less than 8% of my total purchase. Not to mention I’ve been a customer since 2006 I work in customer service and would never treat my customers this way. If your sales and reviews have been declining I think I know why.
Deli
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