Independence, United States
18020 E US Hwy 24
N/A
+1 8165333492
Advertised as 24/7. Call the number it says open till 8. Website says closes at 7. Its 6:30 and I'm locked out again. Ridiculous overpriced and false advertisement.
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Has gone downhill after being acquired by Red Dot. Rates have more than doubled in the last 3 years, no longer have anyone on site, and all you need to know about their customer service is look at how they copy-pasted the same exact replies to a handful of comments a year ago.
DO NOT RENT FROM THIS PLACE!!! 1st of all their advertising is a Scam! They ARE NOT accessible 24 hours a day. They don’t let you in after 8. They get away with this because they have no office so no human there to here about problems. Their units get robbed all the time and half the time the gate is broken and when you call customer service they tell you they are sorry!! Again they are not 24/7 except to take your money they will even let you pay at kiosk thinking you can move your stuff right in then when u try to get in it says it’s past hours!! These people need to be dealt with. They are crooked as they come.
Storage unit has been broken into many times, gate is supposed to be entered with a code but is left open, even overnight. Unit has also gotten wet inside several times and last time we went there were several dead mice inside.
This is literally the worst storage place ever. Twice now our lock has been cut and one someone cut through the wall to get to our stuff. There is a huge gap in the fence when it closes that gives easy access to the units. They have continually failed to fix this. We are taking our belongings and moving them to another location. I will never use them or recommend them to anyone. This experience has been a nightmare. They have been less then helpful about dealing with the issue of break ins.
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