Indiana, United States
Ml, 2334 Oakland Ave #1
N/A
+17244635290
Took my car here after my alternator died. They fixed it, but a year later my alternator died again. They fixed it, but 6 months later my alternator died again. I know alternators are supposed to last much longer. Either Sears service or their parts are very low quality. I know alternators are supposed to last much longer. The second time I brought my car to Sears, they looked up my file in their records and had my car under my brother's name and the wrong license plate. My brother has never had my car or been to Sears Auto. I still have no idea whose license plate they had. If you want to avoid hassle and get your fixed correctly so you don't have to pay for more service, don't go to this Sears.
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I took my car in for a brake problem knowing full well what was wrong, I just didn't have the time to fix it myself. When I told them the problem, I was "poo pooed", they knew better than me. Not only was I right and had to correct the problem myself (taking time off work), they would not grant a refund and the part they installed (their guess at the issue) was the WRONG part. It was NOT EVEN FOR MY CAR. Unless you want to over pay and not have your car fixed, I suggest you find a REAL service center.
An oil change should not take nearly 3 hours, with no other cars in the bay. They would tell me to come back in a half hour, not done, half hour, not done, etc. It was my day off and I wasted it walking around the mall, and I didn't need to buy anything. I would have changed the oil myself but I was pregnant at the time. Never again.
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