Indianapolis, United States
7375 Company Dr
N/A
+13178888550
When we completely renovated our kitchen this past winter, we visited numerous granite suppliers to view and price different slabs. The majority of the suppliers housed their slabs outside which made for a chilly shopping process. My wife came across Surface Encounters online and we visited the Southside store over our lunch hour. We were very impressed with the selection of granite available and were able to leisurely browse the store in comfort because the slabs are located inside the warehouse.. We narrowed our choices down to 3 slabs. Allison Williams assisted us and gave us a price quote by mid-afternoon which was significantly cheaper than the other quotes we had received. The price quoted included edge finish, sink cut-out, sealer and installation. The other suppliers wanted to charge extra for those items. To simply the process, we also ordered an under mount stainless steel sink and faucet at a discount. The installers were very professional and timely. We are absolutely thrilled with the granite and would encourage anyone who is considering granite installation to give Surface Encounters a visit. The customer service is top notch and you won't be disappointed.
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Surface Encounters really did a fantastic job on our kitchen and bathroom granite counter tops. The installers called ahead of time, were prompt and professional. Melissa B. was extremely helpful and very patient with us when we were trying to decide what color/type of stone to purchase. She also gave us a great deal, the other competitors we shopped gave significantly higher quotes on roughly the same materials. Overall great experience, we definitely recommend SE and will use them on future renovations. A
Steven was wonderful to work with. He helped us through the order process and install every step of the way. We were able to design our dream kitchen. We always used to go on vacation and awe over the kitchens in the condos we stayed at. Now we miss our kitchen at home when we are gone! I would recommend anyone interested in buying new counter tops to stop by Surface Encounters and ask for Steven.
Once we had made the decision to have new counter tops installed, the search began. I had no idea that there were so many options, prices and promises. We spent countless hours on line, talking to people and visiting home shows. It began to be overwhelming. So to say the least when we received the flyer in the mail, I was not especially excited about another trip to talk to another salesman, until I walked into their store. Steve Bailey introduced himself, invited us to look around and he would be with us in a few moments. We had just begun looking through the samples when he joined us. He answered our many questions took my measurements, and left us to make some choices. Once we were down to 4 options, we asked him some additional questions and decided upon a slab. In a short period of time we had a price and signed a contract. From the first meeting at the store to the installers sweeping the floor as they left, we enjoyed a very positive experience. We found material we did not see anywhere else, the office kept us updated as to where we stood in the process, and the finish product is better than we expected. Surface Encounters is a truly professional organization interestered in the outcome of the project, and not just making the sale.
We had a wonderful experience with Surface Encounters. The sales staff was easy to work with and guided us through the purchasing experience. Steven Bailey was the member of the sales staff who helped us. He was extremely helpful in directing our selection colors to coordinate with our remodeled kitchen. Without his help, we may have chosen the wrong granite. The field measurement person was on time and efficient to collect the final measurements. His insight also educated us on the installation process. The installers were also professional. They were on time, organized, and effiecient.
Surface Encounters did a great job installing the granite for our fireplace hearth. They were very helpful in selecting a granite that would go well with the other stone on the fireplace. We had a small issue when it was delivered, and they were quick to send someone to correct the issue. Great customer service from start to finish!
From start to finish - Surface Encounters did a fantastic job! From the time I walked into the store - Steve was there to help, gave me quotes and availability of the products that I had selected. The installation was done to perfection. Everyone we came in contact from Surface Encounters was pleasant, professional and easy to deal with. We love our new bathroom countertop. We will use them again for other projects in our home.
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