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Tughan & Cochrane

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Inverness, United Kingdom

tughancochrane.com
Property management company· Real estate rental agency

Tughan & Cochrane Reviews | Rating 3.3 out of 5 stars (5 reviews)

Tughan & Cochrane is located in Inverness, United Kingdom on Kintail House, Beachwood Business Park, A8082. Tughan & Cochrane is rated 3.3 out of 5 in the category property management company in United Kingdom.

Address

Kintail House, Beachwood Business Park, A8082

Phone

+44 1463224777

Accessibility

Wheelchair-accessible entrance

Open hours

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Rafał Grabowski

I am very upset with the way we’ve been treated by agents from this company. After viewing a flat we submitted our application forms by e-mail but we didn’t receive any confirmation that they are being processed. I phoned in four days later to find out what was going on and the lady I spoke to told me to send the photos of our applications again to her. We sent them one more time asking for confirmation but we didn’t get any reply so I phoned again the next day. Another lady answered the phone and told me that she is going to find out if our applications are being processed and phone me back to let me know. Of course she didn’t. I had to phone in one more time, finally they confirmed that our forms are being processed. A week later we received an e-mail from HomeLet requiring information for our tenancy at a completely different address, different part of town, at a flat with a different number of bedrooms than we wanted etc. It sounded like a joke and I thought it’s some sort of an error so I phoned in to find out what is the meaning of this. It turns out that the flat we applied for has been let to someone else but they didn’t bother to let us know, they simply transferred our application without our knowledge or consent. I find this unprofessional, dishonest and disrespectful, it makes me wonder if they treat everyone like that or is it just for the ones with foreign names. We’ve lost two weeks dealing with them.

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Graham Taylor-Walker

I was a tennant under TC during the start of the pandemic. As many did I have been on a lower income than I was previously and aggreed to a payment arrangement with the agent and landlord. What was previously an amicable situation quickly turned sour as they seemed to request additional payments beyond the agreed value, I was making very little at the time but tried to be flexible. In not too long they started sending agents to my house requesting more payments and to 'catch up and pay up' this was in direct opposition to the agreement They offerered to me but seems the rest of the organisation was more interested in berating tennants for money not due to them yet. It became harrassment and they continue to be belligerent as i have moved to get away from this Rogue agencies tactics. They always find another way to charge you more and more and more, disputes over the deposit continue as they add more silly charges in attempt to take any penny they can get the money grubbing hands on. I say this clearly now AVOID and be aware this agency is unprofessional and will try any trick in the book to get one over you. I have never been treated so unfairly by a business and have always had fantastic rapport with all the landlords i have rented off in the past. They are simply incorrigible, and greedy. Dont become their next victim.

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Norman Macaskill

Ask for Laura, she made me feel at ease from start to finish during rental process. Bruce sorted my problem with haste. No time atall for plumber to come out. Recommend this company to anyone looking for a nice rental in Inverness.

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Sebo XB

5 stars, Rosie gave excellent customer service. Would highly recommend anybody looking to rent to go with Tughan & Cochrane

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john david Morrison

Very helpful and polite staff

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